Viewing 18 posts - 1 through 18 (of 18 total)
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  • #631460

    Hi,

    I’m trying to edit some of our old pages at http://businessolutions.se but seem to fail sometimes as start of today?!
    I get the error message “Error fetching content – Please reload page and try again”

    What I can see it’s ONLY the Avia textblock that gets me the error message and only if I try the edit newer pages or trying to create new ones. Clicking on another module in an existing page such as advanced layer slider, form fields etc. works just fine.

    When it comes to new pages, I can drag the textblock to the page, type in new text, save it, re-edit it etc. UNTIL I press update /publish! From that on, it won’t be able to edit again!? Then I get the same message as above “error fetching content”

    What the hell do I do?

    Using:
    WP 4.5.2
    Enfold: 3.5.3¨
    Polylang 1.9

    #631478

    Hey Sunique,

    It appears to be related to wordpress core files please backup necessary settings/modifications and reinstall wordpress from Dashboard > Updates > Reinstall
    and update enfold to latest version 3.5.4 it should resolve the issue for you :)

    If this by chance do not solve the problem please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    Login credentials include:

    • the URL to the login screen
    • a valid username (with full administration capabilities)
    • as well as a password for that username

    Best regards,
    Vinay

    #632049

    Vinay,

    Login information was provided in the original post.. :)

    I’ve reinstalled wordpress 4.5.2.but there’s no update for enfold to 3.5.4?
    I’ve checked manually and at themeforest..??

    Didn’t help to reinstall wp… any more suggestions?

    Thanks!
    //Jimmy

    #632497

    Nothing? :(

    #632562

    Hi!

    Please try download and upload the update through your FTP.
    You need to update the theme, so we can help you further with your issue.

    Best regards,
    Basilis

    #632565

    Hi!

    So where do I get the Theme update?
    In Enfold theme settings there’s no update – I’ve also checked manually?!

    #633446

    Hi,

    I think WordFence is blocking access to your site, at least for the region I’m in:

    Your access to this service has been temporarily limited. Please try again in a few minutes. (HTTP response code 503)

    So I couldn’t log in to check your installation unfortunately.

    If you go to your Themeforest account and select to download the theme from there it should be the latest version. You can then try to overwrite your theme files via FTP: http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Regards,
    Rikard

    #633607

    Sorry about that, most common countries are not blocked. I’ll turn it off for a while.
    Let me know when you have looked at it!

    I’ll try to update during update everthing within this hour!

    //Jimmy

    #633740

    I’ve updated to enfold 3.5.4 now. But have run into some new problems.
    If the theme it self is used, theme settings works fine EDIT: Enfold theme settings is not working unless I manually enter the adress: http://businessolutions.se/wp-admin/admin.php?avia_welcome=true&page=avia (as stated in a later post). If I do so I can enter the theme settings and see that I’m running 3.5.4.
    If I don’t enter the page adress manually the theme returns the following errors…

    Warning: require(/home/busines4/public_html/wp-content/themes/enfold/framework/php/avia_shortcodes/shortcodes.php): failed to open stream: No such file or directory in /home/busines4/public_html/wp-content/themes/enfold/framework/php/inc-autoconfig.php on line 149
    
    Fatal error: require(): Failed opening required '/home/busines4/public_html/wp-content/themes/enfold/framework/php/avia_shortcodes/shortcodes.php' (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/busines4/public_html/wp-content/themes/enfold/framework/php/inc-autoconfig.php on line 149

    The webpage still works but like I said, I cant’t enter the theme settings.
    Trying to edit a page using enfold page builder is still not working either…
    Error fetching content - please reload the page and try again

    Where do we go from here!?
    Re-installing WP 4.5.2. didn’t seem to help either? I used the reinstall-button located under Panel->updates->”Re-install now”..

    • This reply was modified 8 years, 6 months ago by Sunique.
    #633741

    What country do you need access from?

    #633742

    UPDATE
    If I hover the child theme link, I get a link that looks like this:

    
    http://businessolutions.se/wp-admin/admin.php?page=avia

    But if I change the link to:

    
    http://businessolutions.se/wp-admin/admin.php?avia_welcome=true&page=avia

    it works fine...

    So what’s missing !?

    EDIT/UPDATE:
    The new framework/shortcodes.php files looked like this from row 29:

    class avia_shortcodes{
    	
    	function __construct() {
    		
    		add_action( 'admin_init', array( &$this, 'action_admin_init' ) );
    		add_action( 'wp_ajax_scn_check_url_action', array( &$this, 'ajax_action_check_url' ) );
    		add_action( 'admin_print_scripts', array( &$this, 'extra_shortcodes' ),20);
    		add_action( 'admin_print_scripts', array( &$this, 'extra_styles' ),20);
    		add_action( 'admin_print_scripts', array( &$this, 'avia_preview_nonce' ),20);
    	}
    	

    But the old one looked like this:

    class avia_shortcodes{
    	
    	function avia_shortcodes() {
    		
    		add_action( 'admin_init', array( &$this, 'action_admin_init' ) );
    		add_action( 'wp_ajax_scn_check_url_action', array( &$this, 'ajax_action_check_url' ) );
    		add_action( 'admin_print_scripts', array( &$this, 'extra_shortcodes' ),20);
    		add_action( 'admin_print_scripts', array( &$this, 'extra_styles' ),20);
    		add_action( 'admin_print_scripts', array( &$this, 'avia_preview_nonce' ),20);
    	}
    	
    

    I changed the value to the old one and now that part works… But still not to edit pages (specifically t the text modules..

    • This reply was modified 8 years, 6 months ago by Sunique.
    #635173

    Any new ideas?

    I’m rRunning the latest WP & enfold version, but editing existing pages which contains text-fields that was created with enfold layout composer is not possible. Still returns “Error fetching content”.

    I can create a NEW text field, but after it is saved I can’t edit it…
    Please advise as I need to update a lot of pages which simply isn’t possible right now! :/

    #635197

    Hi,

    There might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account. Here is a short tutorial on how to install the theme via FTP, in case you are not sure how that works:

    Best regards,
    Andy

    #635198

    That’s what I did the first time…
    I took a backup of the enfold theme-folder, deleted the theme folder on my FTP-side and uploaded a new folder named enfold.
    Which I got by extracting the themefolder file.

    So what I understand now, is that you want me just to OVERWRITE existing files instead (according to the video)?

    Correct?

    UPDATE 1: Just performed the FTP-update according to the video, it didn’t solve the issue… :(
    UPDATE 2: As mentioned before I can edit SOME old pages, only some pages, and all new pages…?
    I’ve narrowed it down to that EVERY PAGE CREATED FROM 2016-02-17 is giving me the error message.
    All pages created prior that date works fine… so WHAT IS GOING ON!?!

    • This reply was modified 8 years, 6 months ago by Sunique.
    #636840

    I guess help is no where to be found? Thanks for nothing.

    #637076

    Hi,

    I’m sorry for the delay, do not worry we are here to help! We need to take a closer look at this issue but the login page is blocked. We are a global team so unblock Philippines, Lithuania, Germany, Jamaica, Austria, India, Sweden.

    Best regards,
    Vinay

    • This reply was modified 8 years, 6 months ago by Vinay.
    #638728

    Hi again,

    After the FTP update it seems that all new pages that I create can be re-edited which is Great news!
    I am/ I was still not able to edit the old “faulty” pages, so I worked my way around it and created new pages, copied the text from the faulty ones, saved and thereafter had a new version of the page. I then deleted the faulty ones and I now don’t get the same message!

    I guess the update didn’t apply instantly for some reason, but it worked by it self the day after.

    The reason why I asked what countries you work from, is that wordfence don’t have the possibility to save country block settings as a template.

    You may close the subject! Thank you!

    #638922

    Hi,

    Glad everything is working now! that’s great news.

    To know more about enfold features please check – http://kriesi.at/documentation/enfold/

    Thank you for using Enfold :)

    Best regards,
    Vinay

Viewing 18 posts - 1 through 18 (of 18 total)
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