Viewing 30 posts - 1 through 30 (of 32 total)
1 2
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    Posts
  • May 12, 2016 at 10:13 am #631247
    albertobarch

    Hello , I have a serious problem with the update do not see the images , I tried to follow the instructions , but it does not work , I entered the code suggested in funcions.php file. but now I get this message : Parse error : syntax error , unexpected T_STRING in /web/htdocs/www.zocal.com/home/wp-content/themes/enfold/functions.php on line 521 .
    I can not log in
    please help me, it’s urgent!!!

    May 12, 2016 at 10:51 am #631258
    albertobarch

    Sorry, I solved the problem of the functions.php file , the images now are seen, but the problem remains that can not log in to edit pages .

    May 12, 2016 at 10:59 am #631259
    albertobarch

    I have to solve an old problem : the home page, the EVENTI button does not address the right position , only the first time you open the page , I updated everything, but it does not work properly . How can I do?

    May 12, 2016 at 11:08 am #631261
    albertobarch

    I can not and enter the pages to edit them.
    Continues to charge but does not open.
    Help!

    May 13, 2016 at 6:03 am #631812
    Rikard

    Hi,

    Could you please try to overwrite the theme files with a fresh copy from your Themeforest account via FTP to see if that helps? http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Regards,
    Rikard

    May 13, 2016 at 10:11 am #631952
    albertobarch

    Well , I saw how to do via FTP into wp-content > themes , replacing Enfold folder. For security, the site settings are changed or remain ?

    May 13, 2016 at 12:11 pm #632008
    Vinay

    Hi,

    Backup theme settings from Import/Export tab in Enfold options. Login to FTP and please delete the theme folder and re-upload a fresh copy of Enfold downloaded from Themeforest.

    Let us know if you have any questions.

    Best regards,
    Vinay

    May 13, 2016 at 12:27 pm #632017
    albertobarch

    Ok , I got your last email, to export the settings … but the problem is that when I open enfold do not see all the settings .
    I tried to create a new user for you , but it does not work !

    May 13, 2016 at 12:29 pm #632019
    albertobarch

    in wordpress panel, at the top , this message appears :

    Warning: dirname() expects parameter 1 to be string, object given in /web/htdocs/www.zocal.com/home/wp-content/plugins/sitepress-multilingual-cms/inc/wpml-config/wpml-config.class.php on line 249 Warning: dirname() expects parameter 1 to be string, object given in /web/htdocs/www.zocal.com/home/wp-content/plugins/sitepress-multilingual-cms/inc/wpml-config/wpml-config.class.php on line 249 Warning: dirname() expects parameter 1 to be string, object given in /web/htdocs/www.zocal.com/home/wp-content/plugins/sitepress-multilingual-cms/inc/wpml-config/wpml-config.class.php on line 251

    May 15, 2016 at 8:30 am #632477
    Rikard

    Hi,

    The warnings seems to be related to WPML, could you try disabling the plugin to see if that is the case?

    Best regards,
    Rikard

    May 16, 2016 at 3:18 pm #632978
    albertobarch

    Fixed plugin problem. I replaced the Enfold folder via FTP , but the problem persists . The EVENTI button , only in Italian and only the first time you open the page , does not send the right place . Only on PC , on mobile devices working properly . Please help me.

    May 16, 2016 at 3:55 pm #633049
    albertobarch

    the problem is not only with the EVENTI page. Practically the first time you open the home page any button does not send the correct position , I do not understand …

    May 17, 2016 at 12:27 pm #633676
    Andy

    Hi,

    There might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account. Here is a short tutorial on how to install the theme via FTP, in case you are not sure how that works:

    Install Enfold over FTP

    Please deactivate all plugins one by one to check which one is causing this issue and let us know if this solves the problem.
    In addition to that, please let us know if we are allowed to deactivate one or more of your plugins as well for testing purposes :)

    Best regards,
    Andy

    May 17, 2016 at 4:29 pm #633821
    albertobarch

    I eliminated the enfold folder via FTP and replaced with the new one . The problem is still there. Strangely , once I replaced the folder did not have to import the setting I had previously exported. It’s normal?
    I tried to disable plugins ….

    I give permission for plugins
    Thank you.

    May 18, 2016 at 1:29 pm #634417
    Andy

    Hi,

    yes, this is normal.

    When I deactivate all your plugins but WPML then it’s working as expected. So one is causing this issue.

    Best regards,
    Andy

    May 23, 2016 at 12:00 pm #636716
    albertobarch

    Still not working .
    I reinstalled all (enfold, WPML) via FTP , deleted unnecessary plugin , I’ve also redone the menu . What I do?

    May 23, 2016 at 2:53 pm #636811
    Andy

    Hi,

    remove any modification you have done (custom code, etc.). Then delete all theme files via FTP again and afterwards install a fresh copy from your themeforest account. I can’t reproduce the issue on my installation and it’s working for thousand of other users as well. That’s why I guess there are still some corrupted theme files.

    Best regards,
    Andy

    May 25, 2016 at 10:46 am #637945
    albertobarch

    I deleted theme and plugin via FTP , after new theme reinstalled downloaded from ThemeForest , and after reinstalling new WPML . The problem remains. I remember the problem : when I open the site the first time , only on PC , no mobile , the first item on the menu I select does not send the correct height of the page . Please help me to solve. Thank you.

    May 26, 2016 at 4:07 pm #638790
    Andy

    Hi,

    I can’t reproduce the issue on my installation. Please ask your host if they are using any caching on your server. Please post FTP login here as private reply.

    Best regards,
    Andy

    June 14, 2016 at 11:46 am #647907
    albertobarch

    hello, I still have the same problem.
    I followed all your instructions, but the problem remains.
    I heard the host say that everything is ok.
    Please help to solve the problem.
    Thank you.

    June 17, 2016 at 4:16 am #649521
    Ismael

    Hi,

    We are not sure what’s causing the issue but we added this code in the functions.php file to fix it temporarily:

    add_action('wp_footer', 'ava_auto_resize');
function ava_auto_resize(){
?>
<script>
(function($){	
	var int = window.setInterval(function(){
		$(window).trigger('resize');
	}, 500);
	
	$(window).load(function () {	
		setTimeout(function() {
			clearInterval(int);
		}, 2000);
	});
})(jQuery);
</script>
<?php
}

    It will trigger the resize event.

    Best regards,
    Ismael

    January 20, 2017 at 1:49 pm #736460
    albertobarch

    hi, I did an update and the problem persists, how can I fix?

    January 20, 2017 at 1:51 pm #736461
    albertobarch

    the problem is only in italian

    January 24, 2017 at 9:24 am #737614
    Ismael

    Hey!

    This thread has been going on for quiet a while. Could you please provide the url to the actual page with the issue plus a screenshot?

    Best regards,
    Ismael

    January 24, 2017 at 10:20 am #737644
    albertobarch

    the right link is: http://www.zocal.com

    I can’t attach screenshots

    I remember that only the menu when reloading the page does not send the right point of the page

    thank you

    January 26, 2017 at 5:09 pm #739041
    Andy

    Hi,

    please use a service like imgur.com or dropbox for attaching any screenshots/mockups.

    Best regards,
    Andy

    January 27, 2017 at 12:22 pm #739332
    albertobarch

    https://www.dropbox.com/s/qfmhxmyp60a8kbw/Schermata%202017-01-27%20alle%2011.18.22.png?dl=0

    January 31, 2017 at 3:48 am #740462
    Ismael

    Hi!

    I’m sorry but the screenshot does not exist. What is the issue again? The “Eventi” button is working fine.

    Regards,
    Ismael

    January 31, 2017 at 12:00 pm #740573
    albertobarch

    Hi, here the link: https://www.dropbox.com/s/4df416xoqk1o2j1/Schermata%202017-01-31%20alle%2010.54.54.png?dl=0

    The problem is every time you reload the page, and click on the items COMPANY, EVENTS, MEDIA…does not address the right point.

    I tried with different computers, delete cache, history, etc.

    February 1, 2017 at 6:31 am #741005
    Ismael

    Hey!

    We added this script again in the functions.php file.

    // https://kriesi.at/support/topic/problem-with-update-3/#post-649521

    Please create a child theme so that you won’t have to re-add this snippet when you update the theme.

    // http://kriesi.at/documentation/enfold/using-a-child-theme/

    Regards,
    Ismael

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