Viewing 7 posts - 1 through 7 (of 7 total)
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  • May 10, 2016 at 11:34 am #629814
    nugrahaisa

    Dear Kriesi,
    Please help our web has been hacked.
    Any help will be appreciate
    Thanks

    <b>Warning</b>: html_entity_decode(): charset `UTF-7′ not supported, assuming utf-8 in <b>/home/xxxx/public_html/wp-content/themes/enfold/framework/php/function-set-avia-backend.php</b> on line <b>692</b><br />

    May 11, 2016 at 6:34 am #630436
    Rikard

    Hey nugrahaisa,

    Please send us a temporary admin login so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    May 14, 2016 at 3:38 am #632272
    nugrahaisa

    Hi Rikard,
    We can’t login to our dashboard when we activate enfold theme and we has been deactivate the enfold themes now.
    Please use credential below to check aour website and reactivate the enfold themes
    We’ll be waiting for your help.
    Thanks
    Best regards,

    May 17, 2016 at 4:19 am #633430
    Ismael

    Hi,

    Thank you for the info.

    Please follow the instructions provided here: https://kriesi.at/support/topic/theme-error/

    And updating the theme manually via FTP should fix it: http://kriesi.at/documentation/enfold/updating-your-theme-files/

    After the update, install security plugins like the following:
    https://wordpress.org/plugins/wordfence/
    https://wordpress.org/plugins/all-in-one-wp-security-and-firewall/

    Best regards,
    Ismael

    May 17, 2016 at 4:23 am #633432
    Rikard

    Hi,

    Your problem is not really theme related but I would recommend you to get your site cleaned with a service like Sucuri. You could also try to overwrite your theme files via FTP: http://kriesi.at/documentation/enfold/updating-your-theme-files/. You might have to reinstall WordPress as well.

    Thanks,
    Rikard

    May 17, 2016 at 4:37 am #633441
    nugrahaisa

    Dear Ismael & Rikard,
    Thanks for your great support.
    Our site is running well now.

    I follow the Dude instruction here:
    https://kriesi.at/support/topic/theme-error/
    Probably you need to use a database tool to change the value manually. Use a db management tool like phpmyadmin, open your database and search for the “blog_charset” option (without “”) in the wp_options table. Click on “Edit” and make sure that it’s set to “UTF-8” (without “”). >> change from UTF-7 to UTF-8

    And it works now.
    What a great and best support.
    Thanks bro

    May 18, 2016 at 5:07 am #634146
    Rikard

    Hi,

    Great, glad you got it working and thanks for sharing your solution :-)

    Best regards,
    Rikard

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