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Viewing 12 posts - 1 through 12 (of 12 total)
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    Posts
  • May 5, 2016 at 10:44 am #627710
    gooseflight

    Sidebar widgets are missing from my [static] homepage but are displayed on other pages.

    Sidebar settings for homepage and other pages appear consistent.

    May 5, 2016 at 5:08 pm #627917
    Jordan

    Hey gooseflight,

    Thanks for getting in touch with us!

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    Login credentials include:

    • the URL to the login screen
    • a valid username (with full administration capabilities)
    • as well as a password for that username

    Best regards,
    Jordan

    May 5, 2016 at 6:12 pm #627938
    gooseflight

    Thanks Jordan

    May 6, 2016 at 5:21 pm #628400
    Jordan

    Hi,

    I tried to troubleshoot this issue but the login credentials you provided do not work for me. Would you mind checking once again and then send us working login credentials?

    Best regards,
    Jordan

    May 7, 2016 at 8:40 am #628560
    gooseflight

    Hmm. Odd. Try:

    May 9, 2016 at 6:56 am #629024
    Rikard

    Hi,

    Thanks for the details, they work. Could you try to update to the latest version of the theme (3.5.4) to see if that helps please?

    Regards,
    Rikard

    May 9, 2016 at 12:26 pm #629149
    gooseflight

    Thanks Rikard,

    Updated to 3.5.4. Problem hasn’t gone away.

    R.

    May 11, 2016 at 5:40 am #630408
    Ismael

    Hi,

    There are two enfold themes uploaded in the themes folder. Please delete the other one then upgrade WordPress to the latest version, 4.5.2.

    Best regards,
    Ismael

    May 11, 2016 at 9:26 am #630534
    gooseflight

    Thanks.

    Done. Problem hasn’t gone away.

    R.

    May 12, 2016 at 1:18 pm #631328
    Andy

    Hi,

    There might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account. Here is a short tutorial on how to install the theme via FTP, in case you are not sure how that works:

    Install Enfold over FTP

    Best regards,
    Andy

    May 16, 2016 at 10:19 am #632815
    gooseflight

    I did a clean WordPress/Enfold install (new db) and imported pages from an XML backup. The problem was still there. Hmm.

    I then found a full width “Image with Hotspots” at the bottom of the affected page (not sure how it got there!), This was displacing the sidebar content.

    May 17, 2016 at 5:55 am #633474
    Rikard

    Hi,

    Thanks for getting back to us, so I’m guessing you got the problem fixed?

    Best regards,
    Rikard

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