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  • May 1, 2016 at 2:45 pm #625333
    FedeMITIC

    Hi,

    I would like to address an issue with the portfolio function included in the “Enfold” theme. While the portoflio images works perfectly on mobile and desktop, on my two ipad some images appears with a rotation of +/- 90° and I really can’t figure out why!
    I tried to reproduce the issue described above using the Chrome developer console (emulating the ipad), but i wasn’t able to do so.

    I will provide admin access for you and all the links and screenshots in the private section,

    Thank you for your attention,

    Federico

    May 3, 2016 at 12:38 pm #626369
    Andy

    Hey FedeMITIC,

    where can we see the screenshots of the issue? cause I can’t see what you mean on your website. Please use dropbox or imgur.com to provide us screenshots.

    Clear browser cache and check on another iPad as well.

    Best regards,
    Andy

    May 3, 2016 at 1:40 pm #626418
    FedeMITIC

    Hi,

    Thank you for getting in touch quickly.

    Below are the screenshots:

    https://www.dropbox.com/s/96vd3e78vgwndo5/image2%20%5B553721%5D.PNG?dl=0
    https://www.dropbox.com/s/1ut86u8rq3vshpq/image1%20%5B553720%5D.PNG?dl=0

    May 5, 2016 at 1:10 pm #627784
    Vinay

    Hi,

    Sorry for the delay, As you mentioned this issue is on ipad I use an android device any how i went ahead and checked for the issue but it looks good on my end. I have asked one of my team mates to check it on ipad. kindly wait for them to reply.

    Best regards,
    Vinnie

    May 5, 2016 at 1:18 pm #627790
    Yigit

    Hey!

    Have you uploaded images and then fixed their rotation from WordPress backend? If you have, please try removing them and uploading with correct rotation and let us know if that does not help.

    Regards,
    Yigit

    May 5, 2016 at 2:53 pm #627844
    FedeMITIC

    Hi Yigit,

    Since this bug appears only on ipad I don’t think it’s related to the images. Anyway the images seems fine, and you should be able to check this, since you have admin access to the website ;)
    However i can, and i will, delete all the images that are not displyaing correctly and upload them again to see if maybe something changes.
    I also tried to deactivate all thirdy part plugins (like google stats and caching plugins) to check if they were the cause of the problem, but it didn’t change anything.

    @Vinnie: yes on android devices (i tested with my LG G2) it works good, the problem was notified to me by a client who uses ipad. I cannot find another device that has the same displaying issues so far.

    Federico

    May 5, 2016 at 3:56 pm #627881
    Yigit

    Hey!

    Please try and let us know so we can look further into it :) I could reproduce the issue on my iphone.

    Cheers!
    Yigit

    May 6, 2016 at 8:00 pm #628446
    FedeMITIC

    Hey Yigit,

    I tried to reupload the affected images and that actually did the trick (i don’t know how or why, but it worked).

    Ty all for the advices.

    Sincerely,

    Federico

    May 9, 2016 at 5:55 am #628995
    Rikard

    Hi Federico,

    Great, glad you got it working :-)

    Thanks,
    Rikard

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