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  • #624064

    I’ve had this issue with the social buttons on my site for at least a few weeks now. My social icon buttons aren’t showing up at the top of my page, and my Facebook likebox isn’t showing up on the bottom of my page on my desktop. The Facebook likebox shows up on the bottom of the page on my cell phone though. Any ideas on what might be causing this? Thanks.

    #624119

    Hey cpapillion,

    Thanks for getting in touch with us!

    I visited your URL and was able to see both your social icons and the Facebook likebox. You can view my screenshot in the Private Content section. Please try clearing your browser’s cache and hard refreshing your page.

    Best regards,
    Jordan Powell

    #624667

    Thanks, Jordan. I did what you said, but they’re still not showing up. I did notice that when I’m on my desktop and go to the Enfold theme options under the “header” tab I don’t have the box there under “Header Social Icons” that should say “Display in main header area.” Also, under the “Footer” tab there is no box next to “Check to display the social icons defined in Social Profiles in your socket.” These boxes show up if I go to the Enfold theme options using my phone though.

    #624694

    Hi,

    Thanks for getting back to me!

    That’s strange. Could you please provide login details to your site, so that we can have a closer look. You can place the information in the Private Content section of your reply.

    Best regards,
    Jordan Powell

    #624813

    Okay, thanks.

    #626152

    Hi,

    We checked the site today and the social icons and facebook likebox are there. Is this fixed? Please remove browser cache or hard refresh the page.

    Best regards,
    Ismael

Viewing 6 posts - 1 through 6 (of 6 total)
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