Viewing 11 posts - 1 through 11 (of 11 total)
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  • #622428

    Hi there,

    We’ve updated WordPress and Enfold, as well as all plugins. Forced a browser cache and tried the new javascript that was posted in the “Please read this post after updating” thread. Still having issues—

    The site was built last summer and up until Sunday, my custom page template was working. When I originally built it, I duplicated page.php, added a line of code to embed an object, then titled my template (so it wasn’t pulling the “Default Template” template, but my custom file). I was sure to include loop-page.php in my child theme Includes folder.

    What can i do to get my custom page template to work again? Details in private data.

    #622432

    Hey kristenangel!

    Can you please post FTP credentials here privately as well for your staging server?

    Best regards,
    Yigit

    #622446

    Yes – see below. thank you!

    #622452

    Hey!

    Tried to connect and getting the following from filezilla

    Status: Connecting to xxx.xx.xx.xx:xx…
    Error: Connection timed out after 20 seconds of inactivity
    Error: Could not connect to server

    can h check again please?

    Regards,
    Basilis

    • This reply was modified 8 years, 7 months ago by Vinay.
    #622457

    The site is sftp. see below

    #622504

    Did that login info work?

    #622548

    *BUMP*
    We need to fix this today. After much digging, I can’t seem to get the page to work properly. Please advise. Thank You!

    #622571

    I’ve changed the layout on the main site in order to have some sort of fix for today. We will need to get the layout back to the way it was; please use the staging server to preview the issue. Thanks!

    #623193

    Good morning,

    Jumping back into this again today; we need our custom template to work like it did up until we updated WordPress and Enfold on Sunday. Please see above.

    Thank You!

    #623402

    After 24 hours of pulling my hair out, I finally figured it out. For those that have the same issue:

    Custom page templates must be titled page-[yourtitle].php. Previously my template file was titled template-[yourtitle].php; this simple title formatting will break the site if not done properly. More here: https://developer.wordpress.org/themes/template-files-section/page-template-files/page-templates/

    Issue resolved. ;)

    #623472

    Hi!

    Glad you figured this out! and thank you for sharing the tip :)
    Should you have any questions please feel free to get in touch with us.

    Best regards,
    Vinay

Viewing 11 posts - 1 through 11 (of 11 total)
  • The topic ‘URGENT: Site breaks after updates’ is closed to new replies.