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URGENT PLEASE HELP! We have cleared the cache multiple times and made sure every plugin is up to date as well as the wordpress version updated, theme updated, etc. We have also turned off all caching that we know of, etc.
As of yesterday evening when all our visitors try to go to the www version of our site, they get the following error message below. It used to always just take anyone who types www in the address bar to the non www version of our site automatically without ever experiencing a single issue. We have not changed anything to cause this. The issue of the www site not working is critical because our top and only google results still show the www version of our site and now none of those links work so none of the visitors can get to our site!
*We also started getting random code showing in the top header on some pages intermittently and some pages even going down altogether. I believe this has since stopped, but now the issue above is critical, still happening, and they are definitely both related to the recent Enfold theme issues. We greatly appreciate your help to fix this as soon as possible.
Error message that started showing if you try to visit the www version of our site:
Warning: Class __PHP_Incomplete_Class has no unserializer in /home/content/p3pnexwpnas10_data02/27/2725027/html/wp-content/object-cache.php on line520
Warning: session_start(): Cannot send session cookie – headers already sent by (output started at /home/content/p3pnexwpnas10_data02/27/2725027/html/wp-content/object-cache.php:520) in /home/content/p3pnexwpnas10_data02/27/2725027/html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/masonry_entries.php on line 32
Warning: session_start(): Cannot send session cache limiter – headers already sent (output started at /home/content/p3pnexwpnas10_data02/27/2725027/html/wp-content/object-cache.php:520) in /home/content/p3pnexwpnas10_data02/27/2725027/html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/masonry_entries.php on line 32
Warning: Cannot modify header information – headers already sent by (output started at /home/content/p3pnexwpnas10_data02/27/2725027/html/wp-content/object-cache.php:520) in /home/content/p3pnexwpnas10_data02/27/2725027/html/wp-includes/pluggable.php on line 1171
Thank you!
Please help. We were told the following files on our site from the Enfold theme were found to have base 64 code commonly used by hackers to exploit websites.
We were also told that even after deactivating all plugins and changing to the default 2016 WordPress theme there was still something showing that said something like object cache.php that our support tried renaming and it still registered as enfold theme even though it was set to 2016 theme.
In the meantime, our support was able to put something in htaccess to redirect any visitors that visit the www version of our site so it takes them to the working non www version like it used to instead of getting an error.
*PLEASE HELP to fix/remove any of the old or hacked base 64 files and reinstall theme etc!!! Thank you!!! Here are list of files found with base 64 code:
./wp-content/themes/enfold/includes/admin/demo_files/wedding.php
./wp-content/themes/enfold/includes/admin/demo_files/hotel.php
./wp-content/themes/enfold/includes/admin/demo_files/travel.php
./wp-content/themes/enfold/includes/admin/demo_files/shop.php
./wp-content/themes/enfold/includes/admin/demo_files/resume.php
./wp-content/themes/enfold/includes/admin/demo_files/blog-lifestyle.php
./wp-content/themes/enfold/includes/admin/demo_files/startup.php
./wp-content/themes/enfold/includes/admin/demo_files/construction.php
./wp-content/themes/enfold/includes/admin/demo_files/consulting.php
./wp-content/themes/enfold/includes/admin/demo_files/restaurant.php
./wp-content/themes/enfold/includes/admin/demo_files/blog.php
./wp-content/themes/enfold/includes/admin/demo_files/coming_soon.php
./wp-content/themes/enfold/includes/admin/demo_files/business-flat.php
./wp-content/themes/enfold/includes/admin/demo_files/restaurant-one-page.php
./wp-content/themes/enfold/includes/admin/demo_files/photography.php
./wp-content/themes/enfold/includes/admin/demo_files/portfolio-minimal.php
./wp-content/themes/enfold/includes/admin/demo_files/church.php
./wp-content/themes/enfold/includes/admin/demo_files/spa.php
./wp-content/themes/enfold/includes/admin/demo_files/portfolio-one-page.php
./wp-content/themes/enfold/includes/admin/demo_files/landing.php
./wp-content/themes/enfold/includes/admin/dummy.php
./wp-content/themes/enfold/config-layerslider/LayerSlider/wp/actions.php
./wp-content/themes/enfold/config-layerslider/LayerSlider/classes/class.ls.importutil.php
./wp-content/themes/enfold/config-layerslider/LayerSlider/views/slider_list.php
./wp-content/themes/enfold/config-layerslider/config.php
./wp-content/themes/enfold/framework/php/function-set-avia-ajax.php
./wp-content/themes/enfold/framework/php/wordpress-importer/avia-import-class.php
./wp-content/themes/enfold/framework/php/wordpress-importer/avia-export-class.php
./wp-content/themes/enfold/framework/php/class-framework-widgets.php
./wp-content/themes/enfold/framework/php/class-htmlhelper.phpHey!
We can help, as urgent as possible, but please do not repost inside your message cause it does go as last.
Please update the files from your FTP folder, with the new latest version of enfold, and that will fix your issues.Please do let us know if we can do anything else for you
Cheers!
BasilisWe already updated our theme to the most recent version of Enfold thru the theme update in WordPress and are still having the issues. Can you please update the files from our FTP folder with the new latest version of enfold as mentioned above?
We have no idea how to even download the most recent files because we usually just update through the word press update, we don’t know how to actually upload them once we do get the files, and it will take us a very long time to even learn how to, then create new usernames, download programs, etc. etc. Thank you tremendously for your help!
Hey!
We have created a tutorial specifically for that: http://kriesi.at/archives/the-complete-guide-to-updating-enfold
There are 80,000++ users right now but only a handful of “hacking” incidents has been reported including this one. Most of them are false alarms or unconfirmed. I will not worry about it.
Cheers!
IsmaelDo we need to update the files from our FTP folder in order to fix it or does updating using the Enfold “Theme Update” Panel within WordPress do the same thing? Thanks!
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