Viewing 4 posts - 1 through 4 (of 4 total)
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  • April 23, 2016 at 3:29 am #620331
    elivinio

    Hello, I created this site (URL private below) and I can’t figure out why on smartphones an alternate mobile theme is displaying. There are no extra plugins activated. I appreciate your help in resolving this issue.

    Patrick

    April 23, 2016 at 4:08 am #620344
    Vinay

    Hey elivinio!

    I am guessing in your hosting control panel you have setup which need to be changed… the theme i see on my mobile is not from enfold it is i think provided by your hosting company. Please check in control panel for the settings and change it to default theme.

    Cheers!
    Vinay

    April 23, 2016 at 4:23 am #620347
    elivinio

    Thank you Vinay! I’ll have to give the client heads up as I don’t have his host login saved anymore. If you’re confident this is the issue (and it makes sense)- I’ll relay the information to the client.

    Gratitude,

    Patrick

    April 23, 2016 at 4:35 am #620351
    Vinay

    Hey!

    I’m sure it is not the enfold theme so it has to be some sort of a plugin client has installed or a mobile theme provided by hosting company. It has to be either of them if you know which hosting company it is please check with them to know if there is an option like this available and you can let the client know about the same :)

    Cheers!
    Vinay

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