Viewing 28 posts - 1 through 28 (of 28 total)
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  • April 20, 2016 at 3:22 pm #618373
    RFD1988

    Can you please update my Enfold theme and WordPress 4.5? All plugins are up to date. Also first run a test to see if the website won’t break
    I did a backup with UpdraftPlus (saved to my dropbox) and hosting company also do hourly backups.
    Please handle with care :-)
    Appreciate

    • This topic was modified 8 years, 7 months ago by RFD1988.
    April 20, 2016 at 3:30 pm #618387
    Yigit

    Hey RFD1988!

    Can you please upload the latest version of Enfold.zip on your server and tell us where you have uploaded it?
    You can also post a copy of your purchase license. Due to our agreement with Envato/ThemeForest, we are not allowed to distribute themes directly :)

    Cheers!
    Yigit

    April 25, 2016 at 12:53 pm #621232
    RFD1988

    Hi I pasted the code in the private data

    April 25, 2016 at 12:55 pm #621234
    RFD1988

    When i try and update via Enfold theme options it shows:

    Theme Updates

    No Updates available. You are running the latest version! (3.4.7)

    Check Manually

    April 25, 2016 at 1:04 pm #621244
    Yigit

    Hi!

    Please try this plugin to clear WordPress transients if you do not receive auto updates and make sure your API key is correct: https://wordpress.org/plugins/artiss-transient-cleaner/.

    If it does not help, please update the theme manually – http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Best regards,
    Yigit

    April 25, 2016 at 1:12 pm #621255
    RFD1988

    Hi

    Can you please update the theme and WordPress?

    Thanks

    April 25, 2016 at 1:21 pm #621266
    Yigit

    Hey!

    Can you please upload enfold.zip on your server and then let us know where you have uploaded it so we can install the theme for you? Version we moderators have is not the same as users have therefore you should upload the file to your server firstly then we can update the theme for you.

    Best regards,
    Yigit

    April 25, 2016 at 1:33 pm #621277
    RFD1988

    Can i wetransfer or dropbox it to you? what is your email

    April 25, 2016 at 1:35 pm #621281
    RFD1988

    I activated the WordPress transients plugin and shows the new version of theme to update

    April 25, 2016 at 1:36 pm #621283
    RFD1988

    You can update it via WordPress then?

    April 25, 2016 at 2:06 pm #621299
    Yigit

    Hey!

    You can use (Email address hidden if logged out) to email the file to me.

    Best regards,
    Yigit

    April 25, 2016 at 2:28 pm #621325
    RFD1988

    Hi

    Thanks you will get a wetransfer link now and my email is (Email address hidden if logged out)

    Thanks

    April 25, 2016 at 2:31 pm #621331
    RFD1988

    Just let me know when you will be able to do the update

    April 25, 2016 at 2:38 pm #621335
    Yigit

    Hey!

    I still have not received email yet :/

    Regards,
    Yigit

    April 25, 2016 at 2:39 pm #621338
    RFD1988

    I’ve pasted wetransfer link in private content

    April 25, 2016 at 2:44 pm #621341
    Yigit

    Hey!

    I am starting to update the theme now. Will update you on this thread.

    Edit: FTP credentials are not working for me. Can you please check them once again?

    Cheers!
    Yigit

    • This reply was modified 8 years, 7 months ago by Yigit.
    April 25, 2016 at 2:52 pm #621347
    RFD1988

    Check in Private content: got it from hosting company

    April 25, 2016 at 2:54 pm #621351
    Yigit

    Hi!

    These are the same credentials and they are unfortunately, still not working for me

    Best regards,
    Yigit

    April 25, 2016 at 2:55 pm #621353
    RFD1988

    Ok would need to check with hosting company

    April 25, 2016 at 2:59 pm #621359
    Yigit

    Hi!

    Please do so and let us know. We will keep the thread open and wait to hear from you. Thread will be on hold and reopened when you reply.

    Cheers!
    Yigit

    April 25, 2016 at 3:00 pm #621361
    RFD1988

    Thanks so much Appreciate

    April 25, 2016 at 3:11 pm #621372
    RFD1988

    I won’t be able to send the FTP details to you: This system blocked the following suspicious FTP login
    Got email from hosting company
    Can’t you do it directly via WP?

    April 25, 2016 at 3:26 pm #621385
    RFD1988

    The hosting company blocks countries

    April 25, 2016 at 3:29 pm #621387
    Yigit

    Hey!

    Theme was updated to the latest version 3.5.3 successfully. Please review your website now

    Cheers!
    Yigit

    April 25, 2016 at 3:31 pm #621390
    RFD1988

    Thanks must i update WordPress 4.5

    April 25, 2016 at 3:34 pm #621393
    Yigit

    Hey!

    You do not have to but it is always recommended to keep the theme, WordPress and plugins updated.

    Best regards,
    Yigit

    April 25, 2016 at 3:35 pm #621397
    RFD1988

    Thanks so much
    Appreciate

    April 25, 2016 at 3:39 pm #621405
    Yigit

    Hey!

    You are welcome!
    For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
    And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/
    For any other questions or issues, feel free to post them here on the forum and we will gladly try to help you :)

    Regards,
    Yigit

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