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  • April 16, 2016 at 8:00 am #615349
    achrafsekhiri

    Hi,
    I have a color section with a youtube video link attached to it. It worked fine, but about a week ago it does not show any longer…it just shows a blank section when I go live on the website. It is ENFOLD theme.
    Please help getting the video section to work….thank you

    April 16, 2016 at 8:20 am #615358
    Vinay

    Hey achrafsekhiri!

    You are probably using an old version of the theme. We have released an enfold update to match the changes made in the latest version of wordpress 4.5
    If you are not using a child theme please backup any custom changes you may have added to the theme and update enfold to latest version 3.5.2 make sure you have the correct API key from themeforest.
    If you are not able to view the update option in wordpress dashboard. Please update the theme manually via FTP following the steps provided here http://kriesi.at/documentation/enfold/portfolio-item/update-theme-files-with-ftp/

    Cheers!
    Vinay

    June 15, 2016 at 4:18 pm #648696
    mchbeck

    I have encountered the same problem AFTER updating to the newest version of Enfold :(

    June 17, 2016 at 5:39 pm #649903
    Vinay

    Hi,


    @mchbeck     please open a new ticket and provide us the link to your site and login details in private message so we can take a closer look at the issue.

    Best regards,
    Vinay

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