Viewing 8 posts - 1 through 8 (of 8 total)
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  • #613677

    Hi,

    when a order is completed, the mail which is sent to the customer get’s some content from pages like “AGB” “Widerrufsrecht” “Datenschutzerklärung” attached to it. But it also attaches the shortcodes to it – this is what a customer sees in his email:

    [av_section min_height=“ min_height_px=’500px‘ padding=’default‘ shadow=’no-shadow‘ bottom_border=’no-border-styling‘ scroll_down=“ id=“ color=’main_color‘ custom_bg=“ src=“ attach=’scroll‘ position=’top left‘ repeat=’no-repeat‘ video=“ video_ratio=’16:9′ video_mobile_disabled=“ overlay_enable=“ overlay_opacity=’0.5′ overlay_color=“ overlay_pattern=“ overlay_custom_pattern=“]
    
    [av_icon_box position=’left_content‘ boxed=“ icon=’ue81f‘ font=’entypo-fontello‘ title=’Widerrufsbelehrung‘ link=“ linktarget=“ linkelement=“ font_color=“ custom_title=“ custom_content=“ color=“ custom_bg=“ custom_font=“ custom_border=“]
    Information über Dein Widerrufsrecht
    und die Folgen des Widerrufs
    [/av_icon_box]
    #614055

    Hey Tom!

    Thanks for getting in touch with us!

    Could you please provide a link and login details to your site, so that we can have a closer look. You can place the information in the Private Content section of your reply.

    Cheers!
    Jordan

    #614063

    Hi, pls see question in private content

    #616212

    Hey!

    Did you add shortcodes in the email fields? Emails cannot render shortcodes so it’s not allowed. Use html codes instead. Please post the url to the page with the issue. We will not change anything without permission.

    Regards,
    Ismael

    #616260

    Hi,

    no, I did not use shortcodes in the mails themselfes. When a order is completed, the order completed mail pulls the content of the pages “terms and conditions”, “data safety” and “rights of withdrawal” and ad them on the bottom of the mail. In the pages themself I’m using shortcodes.

    I’ll prepare the development page for having a loggin I can send but it will take some time

    #617522

    Hey!

    deactivate all plugins but WooCommerce by WooThemes to check if one is causing this issue. Make sure to use newest WP and theme version (Enfold v.3.5.3).

    Post login details here as private reply, then we can take a closer look into it.

    Cheers!
    Andy

    #618137

    Hi,

    I think I found the troublemaker, it is WooCommerce Germanized I asked there for a soultion as well.

    But maybe you now an answer as well.

    Thanks for helping and sorry, I could not accomplish yet to setup access to the backend.

    Tom

    #619827

    Hey!

    check out this: https://kriesi.at/support/topic/woocommerce-de-erweiterung-fur-kriesi-themes/

    Cheers!
    Andy

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