Viewing 9 posts - 1 through 9 (of 9 total)
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  • April 13, 2016 at 11:06 pm #613289
    envisageiam

    Hi,

    Have had my site up for a while and everything has been working fine. No changes were made to the site and now a bunch of my images are not showing from ones in basic image holders to some of the galleries. Ive deactivated and deleted all plugins and the problem is still occurring. When I go into the backend it still shows that all of the content is there. Please help.

    Thanks

    April 14, 2016 at 1:03 am #613336
    Yigit

    Hey envisageiam!

    Please make sure that you are using the latest version of Enfold which is currently 3.5.2 – http://kriesi.at/documentation/enfold/updating-your-theme-files/ and flush browser cache.

    If that still does not help, please create a temporary admin login and post it here privately.

    Cheers!
    Yigit

    April 14, 2016 at 1:06 am #613341
    envisageiam

    I have 3.1.2, when I click check for updates its says that everything is up to date.

    April 14, 2016 at 1:10 am #613349
    Yigit

    Hi!

    Please try this plugin to clear WordPress transients if you do not receive auto updates and make sure your API key is correct: https://wordpress.org/plugins/artiss-transient-cleaner/.

    If it does not help, please update the theme manually – http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Cheers!
    Yigit

    April 14, 2016 at 1:14 am #613353
    envisageiam

    That didn’t work, I don’t have access to the FTP.

    April 14, 2016 at 1:21 am #613357
    agorton

    I have the same problem – as of today! It is a pre release site – here

    Home

    My home page slider stopped working and all my masonry galleries stopped. They are on the pages under Gallery, which should be showing photos, not just white space.

    I don’t think I changed anything recently. Except … within GoDaddy, I changed the domain to one that was meant to go live. Then I changed it back because the client did not have access to their domain for me to repoint it.

    First I tried switching to another theme and back to Enfold. Did not help

    Then I tried opening the affected pages in Admin, opening the sliders, editing a little and re-saving. Did not help.

    So I came here and decided to follow the advice above and install a new version of the theme. I do have a child theme, but when I click on the Enfold ‘Parent’ theme, to delete it in order to upload the new version, I do not have a red delete button.

    So … what next? I will attach my login details below.

    Thanks

    April 14, 2016 at 1:49 am #613381
    agorton

    Update – I followed your route to update the theme, updated it and all images are restore.

    Bonus – I now have it set to automated updates – Thanks!!!

    April 14, 2016 at 7:18 am #613527
    envisageiam

    Yes uploading through FTP worked for me too. Everything fixed

    April 14, 2016 at 8:06 am #613566
    Vinay

    Hi!

    Glad this worked for :) We have put together some useful info about enfold theme please feel free to check it out here – http://kriesi.at/documentation/enfold/

    Cheers!
    Vinay

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