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Viewing 6 posts - 1 through 6 (of 6 total)
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  • April 11, 2016 at 5:31 pm #611472
    j1980mac

    Hi,

    Looks like we are experiencing a major FF issue across all platforms only on our home page.

    We have tons of customization in our site (which has worked fine for months) so we can’t update the theme right now, but we are on version: 3.1.5.

    What could be the issue??

    Thanks,
    Josh

    April 12, 2016 at 6:33 am #611673
    Rikard

    Hi Josh,

    Login details are not working for me, could you check please? I would highly recommend you to use a child theme so that you can update the theme since the version you are using might not be compatible with newer versions of WordPress: http://kriesi.at/documentation/enfold/portfolio-item/create-a-child-theme/

    Best regards,
    Rikard

    • This reply was modified 8 years, 8 months ago by Rikard.
    April 12, 2016 at 6:40 am #611683
    j1980mac

    Hi Rikard,

    Try this. Also, the issue is ONLY on the home page, and only when you scroll in FF. So if there is a fix or a way around this, I need this ASAP. :)

    Thanks,
    Josh

    April 12, 2016 at 7:39 am #611708
    Vinay

    Hey!

    We checked the site in latest version of the FF on windows 8.1 and did not notice any issue while scrolling. We are unable to re-produce the issue please elaborate the issue you are facing with the homepage and if possible send us a screenshot of the same.

    Sometimes it could be because of a plugin conflict to find the plugin in conflict please follow the below steps

    1. Goto plugins page > Deactivate all active Plugins
    2. Updated WordPress and Enfold to latest version if you have not.
    3. Activate one plugin at a time… refresh the page and check for the issue.
    4. Make sure the plugins are all updated

    Regards,
    Vinay

    April 12, 2016 at 8:05 am #611732
    j1980mac

    Vinnie,

    I’m really shocked that you couldn’t re-create this issue. Please try checking it on a Mac as well. When you hit the home page, you won’t be able to get to the bottom.

    What are your thoughts? It looks like the site freezes on scroll. Is there a way to disable the scroll some how?

    Thanks,
    Josh

    April 12, 2016 at 3:33 pm #611951
    Yigit

    Hi!

    I can reproduce the issue on Mac. Have you tried de-activating all active plugins and check if that helps?

    Best regards,
    Yigit

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