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  • #610805

    Sorry that I have to repeat my questions but you closed posts that were not finally answered. So I send the communication again because I still have these questions:

    1) The picture is in the column but is shown below and too big
    2) I can’t make changes in the textfield! On the page you see the text but when you open the textfield there is nothing! No text!

    Could you please help me and leave the opportunity to reply? Thanks a lot!

    The previous communication:

    ME: “I have the devision 1/2 )left side = contact form) and 1/2 (right side = text and a picture) but the picture is shown too large and below the contact form ans text field. What is going wrong?”

    SUPPORT: “Your image does not have a width and a height.
    You will need to do, so the image does not brake the columns at all.”

    ME: “I thought the image is limited by the frame (1/2) because the theme is responsive. How do I know which size the image has to be so that it fits in the 1/2 field?”
    “The field with the image is still below even if the image is smaller. And I cant change the text – it is not shown. Something is going wrong on this site!”

    SUPPORT: Yes, the image should be constrained or limited by the width of the columns. I checked the contact page but I can’t see the issue. The one image in that page is outside the columns.

    #610963

    Hi Nicoletta_DUS!

    Thank you for using Enfold.

    It’s a small glitch in the advance layout builder. The image is inside the column but it’s broken so we re-position it. Regarding the text, we remove the old text block then added a new one. It’s working now.

    Cheers!
    Ismael

    #611112

    Thank you. But what about the glitch? Why does it happen und what can I do when it happens again? You told me to update the theme but it says “All themes are up to date.” …

    Regards,
    Nic

    #611349

    Hey!

    You can try re-positioning them in case the same glitch happens

    Please try this plugin to clear WordPress transients if you do not receive auto updates and make sure your API key is correct: https://wordpress.org/plugins/artiss-transient-cleaner/.

    Best regards,
    Yigit

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