Viewing 14 posts - 1 through 14 (of 14 total)
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  • April 10, 2016 at 12:05 pm #610768
    eisme

    hi,

    could you help me on this – my top bar navigation wordpress menu is now nowhere to be found. also when i click apperance / customize it goes to the customize page but it is always requesting a username and passwrod

    April 11, 2016 at 5:02 am #610935
    Rikard

    Hi eisme,

    Please send us a temporary admin login so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Regards,
    Rikard

    April 11, 2016 at 6:38 am #611000
    eisme

    hi,
    thank you – access in private content

    April 11, 2016 at 8:13 am #611035
    Jordan

    Hey!

    Thanks for providing the login details!

    Try deactivating all your plugins and clearing the browser’s cache. Also have you added any custom code to the site or modified any theme files?

    Best regards,
    Jordan

    April 11, 2016 at 8:53 am #611045
    eisme

    hi Jordan,

    i already tried deactivating and it’s still the same. i also lost some functionalities like the “preview changes is not working anymore” “i could not put an href code in the text block’.

    the only change i did is to move my wordpress subdomain to main domain by following the below article:

    http://www.webhostinghub.com/help/learn/wordpress/running-wordpress-from-a-subdomain-or-subdirectory

    Please help

    April 11, 2016 at 9:24 am #611061
    Vinay

    Hey!

    We checked the settings in the backend everything looks good.

    I highly suspect that this issue is related to Enfold. However we are more than happy to help you.

    First de-activate enfold theme and check with wordpress default theme and let us know if you are able to see the admin bar while viewing the site.

    Cheers!
    Vinay

    April 11, 2016 at 9:45 am #611077
    eisme

    hi Vinay,

    if i deactivate the enfold theme, i will lose all the work i put on it?

    April 11, 2016 at 9:49 am #611080
    Vinay

    Hi!

    No if you deactivate enfold and activate other themes you will not lose any content all tho on the page you might see some shortcodes. But do not worry about that it will look fine with you activate the enfold theme back again. Let us know if you are able to view the admin bar in default theme.

    Best regards,
    Vinay

    April 11, 2016 at 10:04 am #611087
    eisme

    hi vinnie,
    thanks – i tried that as well and still the problem persists.

    April 11, 2016 at 10:39 am #611101
    eisme

    hi Vinnie,

    i tried the debug and got the below message; and i deactivate the wp-from-email plug in but could not delete it from the Admin Page.

    Notice: Undefined index: action in /home/eismecom/public_html/dev.eis-me.com/wp-content/plugins/wp-from-email/wp-from-email.php on line 17

    Notice: load_plugin_textdomain was called with an argument that is deprecated since version 2.7 with no alternative available. in /home/eismecom/public_html/dev.eis-me.com/wp-includes/functions.php on line 3739

    Notice: Undefined variable: new in /home/eismecom/public_html/dev.eis-me.com/wp-content/plugins/wp-from-email/wp-from-email.php on line 61

    Warning: session_start(): Cannot send session cache limiter – headers already sent (output started at /home/eismecom/public_html/dev.eis-me.com/wp-content/plugins/wp-from-email/wp-from-email.php:17) in /home/eismecom/public_html/dev.eis-me.com/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/masonry_entries.php on line 32

    April 12, 2016 at 5:00 am #611617
    Rikard

    Hi,

    Could you try to delete the plugin via FTP? http://www.inmotionhosting.com/support/website/managing-files/how-to-delete-a-file. The plugin folder is located inside the wp-content folder of your installation.

    Thanks,
    Rikard

    April 12, 2016 at 9:48 am #611769
    eisme

    hi,

    i did that and deleted the plugin but the problem still persist.

    now i noticed that from the subdomain url i could see the admin top navigation but when i go to the main domain address it is not showing.

    Please help

    • This reply was modified 8 years, 8 months ago by eisme.
    April 13, 2016 at 3:46 am #612335
    Josue

    Hi!

    Try changing the site URL to match your current address:
    https://codex.wordpress.org/Changing_The_Site_URL

    Best regards,
    Josue

    April 13, 2016 at 12:02 pm #612616
    eisme

    hi thank,

    i managed to resolved this buy moving from subdirectory to root rather than running the website from a root directory. all seems okay expect for the layer slider – it is still using the subdomain url (luckily i did not remove/delete the subdirectory, i simply renamed it so when i saw the error i put the name back to its original).

    trust someone could help me with this issue.

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