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  • April 7, 2016 at 2:33 am #609269
    goldengate415

    This has got to be really easy and I’m missing something…

    I am using full screen slider to display a vimeo video (I have also tried this with Youtube) and it looks great but there are no controls to pause… so the video just goes… clicking on it does nothing. If I switch to youtube, same thing.

    I do not have the “hide video controls” box checked.

    Most of the threads are people trying to figure out how to hide the controls… what am I doing wrong?

    Thanks
    Rob
    page: http://www.thomashenthorne.com/1292-sanderling-island-point-richmond/

    April 7, 2016 at 8:58 pm #609878
    goldengate415

    I just tried uploading a video to my media library to see if that would allow the viewer to pause. The controls appear now, but they don’t do anything. Is this a bug?

    Thanks

    April 7, 2016 at 9:11 pm #609882
    Basilis

    Hey!

    can u please provide us with backend access to see the web site?

    Regards,
    Basilis

    April 7, 2016 at 10:09 pm #609897
    goldengate415

    Hi Basilis, sure, credentials to log into the staging site are in the private content. Thanks!

    April 8, 2016 at 5:24 am #609995
    goldengate415

    I figured it out….. it is indeed a bug.
    If I remove the caption, then the controls work.
    If I re-insert the caption text, then the controls do not work.

    Is it possible to report this bug? Is there a workaround?

    Thanks

    April 11, 2016 at 11:45 am #611133
    Ismael

    Hi!

    Could you please create a test page where we can reproduce the issue? We added a caption in a full screen slider with a video and clicking anywhere inside the slider triggers the pause or play event. The caption should not cover the controls because it can be triggered by clicking on the invisible “av-click-overlay” container.

    Best regards,
    Ismael

    April 11, 2016 at 5:56 pm #611481
    goldengate415

    Hi Ismael,
    The page where this happens (with caption) on my staging site is:
    http://82a.889.myftpupload.com/1292-sanderling-island-point-richmond/

    The page where I’ve removed the caption and where the pause actually works is on m production site at:
    http://www.thomashenthorne.com/1292-sanderling-island-point-richmond/

    The only difference between the page that works and the page that doesn’t is I’ve removed the caption from the video in the page that works.

    Does that help?

    Thanks,
    Rob
    PS You should already have login credentials to the page that doesn’t work… they are supplied in this thread in private comments above. Thanks!

    April 14, 2016 at 5:09 am #613438
    Ismael

    Hi!

    We checked the markup and there is nothing wrong it but we’re still not sure why it’s now working on your installation. Please try to deactivate the plugins.

    Regards,
    Ismael

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