Viewing 13 posts - 1 through 13 (of 13 total)
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  • April 5, 2016 at 6:46 pm #608436
    FRCM

    After uploading the Enfold folder to my themes, it shows in the theme dashboard but when I click live preview I get a white screen and the theme does not load? Any ideas? I have tried three times and each time the same …

    Thank you

    April 5, 2016 at 6:53 pm #608444
    Yigit

    Hey fraserrenton!

    Please try to increase the allocated memory to 128M: http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP
    You can contact your service provider and they can do it for you.

    If that does not help, please try de-activating all active plugins

    Regards,
    Yigit

    April 5, 2016 at 7:12 pm #608469
    FRCM

    Ok I increased the PHP limit on the server to allow for 128M deactivated all plugins and tried uploading the folder again and same thing.

    Access details attached – you will see the Enfold theme in the directory but try pressing live preview

    I have also tried uploading your latest version 3.5.1 and an old version 3.3.2 and neither seem to work?

    If I gave you ftp access could you try uploading for me?

    • This reply was modified 8 years, 8 months ago by FRCM.
    April 5, 2016 at 7:44 pm #608490
    FRCM

    I have also tried uploading your latest version 3.5.1 and an old version 3.3.2 and neither seem to work?

    April 5, 2016 at 7:48 pm #608491
    FRCM

    If I gave you access to ftp could you try uploading for me?

    April 5, 2016 at 7:48 pm #608492
    Yigit

    Hey!

    Do you mind posting FTP logins here privately as well?

    Cheers!
    Yigit

    April 5, 2016 at 7:50 pm #608494
    FRCM

    ftp details attached privately

    April 5, 2016 at 8:00 pm #608503
    Yigit

    Hey!

    Can you please install the latest version of Enfold once again? But please download a fresh copy from ThemeForest firstly.

    Regards,
    Yigit

    April 5, 2016 at 8:02 pm #608504
    FRCM

    now that I have given you ftp access could you do it for me?

    April 5, 2016 at 8:48 pm #608513
    FRCM

    or would you prefer I do it?

    April 5, 2016 at 10:13 pm #608533
    FRCM

    Ok I have uploaded a fresh version 3.5.1 and still can’t see it in live preview.

    Any ideas?

    April 6, 2016 at 8:53 am #608752
    FRCM

    Ok I managed to get the theme working. I deactivated and deleted AVG Virus scanner software and then refreshed all browsers. I then used WordPress installer and uploaded and installed the Enfold zip file instead of uploading the theme folder via FTP and that seemed to work for now. Should I get in to trouble again I will be back in touch. Thank you.

    April 6, 2016 at 11:33 am #608838
    Yigit

    Hey!

    Glad you figured it out! Let us know if you have any other questions or issues :)

    Best regards,
    Yigit

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