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Viewing 18 posts - 1 through 18 (of 18 total)
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  • April 4, 2016 at 12:10 am #607295
    Cassandra

    Please take a look now!

    Tried to update my theme via FTP and got a white screen! Had to revert back to previous version to get my files live again. Had used a /dev folder to create the site. php file had an error on line 12? Please help.

    Also how do you add images to portfolio categories? I added preview image to portfolio but doesn’t show up. I’d written about this before but you suggested I update the theme first. Please please please help. Having heart attack here :) not really but definitely stressed… :)

    • This topic was modified 8 years, 8 months ago by Cassandra.
    April 4, 2016 at 12:39 am #607299
    Cassandra

    Please take a look now.

    • This reply was modified 8 years, 8 months ago by Cassandra. Reason: I'm so sorry but it was migrating
    April 4, 2016 at 8:08 am #607432
    Rikard

    Hi,

    Did you try deactivating plugins while you update? Are we allowed to try to update it?

    Regards,
    Rikard

    April 4, 2016 at 9:38 pm #607879
    Cassandra

    Yes you can try. Just keep me posted so if there is a glitch, I can call the hosting company! Sherie

    April 4, 2016 at 9:42 pm #607885
    Yigit

    Hey!

    Could you please post FTP credentials here privately as well? Also, please upload the latest version of enfold.zip file on your server and tell us where so we can update the theme for you :)

    Regards,
    Yigit

    April 4, 2016 at 10:36 pm #607925
    Cassandra

    I uploaded the zip in the public_html menu. You will see it as UPDATED…etc. The update gave me a white screen and I cannot get my portfolio grid to work. Please see FTP credentials below. And please diagnose the problem with the portfolio grid. Please keep me informed as I am VERY STRESSED over this and need to keep my client online! Thanks so much!

    • This reply was modified 8 years, 8 months ago by Cassandra. Reason: I updated log-in credentials
    April 4, 2016 at 10:43 pm #607930
    Yigit

    Hi!

    You might need to refresh the the page.

    Best regards,
    Yigit

    April 4, 2016 at 10:46 pm #607932
    Cassandra

    Yes, it is there in the main directory. I am juggling so much today :). Anyway, thanks for your help.

    April 4, 2016 at 10:49 pm #607933
    Yigit

    Hi!

    You are welcome but you forgot to post FTP logins :)

    Best regards,
    Yigit

    April 4, 2016 at 11:29 pm #607946
    Cassandra

    Jeepers! I’m a headcase today!

    April 5, 2016 at 2:18 am #607990
    Cassandra

    Do you need my any hosting information?

    April 6, 2016 at 11:46 am #608848
    Andy

    Hi!

    I can’t login to your FTP account. I get this error message: “530 Login authentication failed”. Can you check please?

    Best regards,
    Andy

    April 6, 2016 at 10:28 pm #609219
    Cassandra

    I updated my information. I was hoping you saw it above. Thanks for your help.

    I FIGURED OUT the featured image issue! No worries about that anymore!

    • This reply was modified 8 years, 8 months ago by Cassandra. Reason: I FIGURED OUT the featured image issue! No worries about that anymore!
    April 10, 2016 at 1:30 pm #610775
    Ismael

    Hey!

    Before updating the theme, please disable the template files (archive.php, 404.php etc) in the child theme folder including the functions.php file. Rename those files temporarily. Let us know if you still encounter the error.

    Regards,
    Ismael

    April 13, 2016 at 11:39 pm #613300
    Cassandra

    I am VERY uncomfortable doing all of that on my own! I am not a developer and screwed it up once already :(. Help help help…please save me from the lions…

    April 17, 2016 at 3:57 am #615642
    Ismael

    Hi!

    You will be working on a child them so it’s a pretty safe ground. Locate the template files (archive.php, 404.php etc) and then rename those. Update the theme afterwards.

    Best regards,
    Ismael

    April 18, 2016 at 1:52 am #615958
    Cassandra

    All is updated; however, with the 4.5 WordPress update, the sliders don’t show up while you are logged into the wordpress as admin and have cache enabled in the browser. But if you open the same website in another browser where you have not logged in as an admin before the website comes up just fine. The only explanation to this behavior I can think is the theme is not behaving properly in your latest version.

    April 18, 2016 at 5:15 am #616010
    Vinay

    Hi!

    The site looks good on my end this is not a theme issue you are facing. The browser which you are viewing is caching old files. Try to hard reload and empty browser cache and review the site again.
    To do a hard refresh… First press F12 to open the Chrome Dev Tools then hold down Ctrl and click on the Reload button.

    Best regards,
    Vinay

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