Viewing 10 posts - 1 through 10 (of 10 total)
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  • April 3, 2016 at 5:21 pm #607248
    oozban

    Hi

    I received email for update but didn’t find link

    On my WordPress i get that:

    Theme Updates

    No Updates available. You are running the latest version! (3.4.7)

    How to do?

    best regards

    April 3, 2016 at 8:43 pm #607271
    Vinay

    Hey oozban!

    You should see a big green button to update under the Theme Update heading in the below screenshot

    If you do not see it…

    Please go to WordPress admin Dashboard > update > Check manually

    This should fix the issue…. If not we need to take a closer look at it please create a temporary user with ‘administrator’ role and share in private content with permission to deactivate all plugins and add custom code if necessary to help you resolve this issue.

    Regards,
    Vinay

    April 4, 2016 at 9:19 pm #607861
    oozban

    I didn’t find it

    Could you try have a look? Have set it in English for you ;)

    Thanks in advance

    April 4, 2016 at 9:38 pm #607878
    Basilis

    Hi!

    Please intall the following plugin and let us know if that solves your issue
    https://wordpress.org/plugins/artiss-transient-cleaner/

    Regards,
    Basilis

    April 4, 2016 at 9:45 pm #607889
    oozban

    no change :(

    April 4, 2016 at 9:46 pm #607890
    Jordan

    Hey!

    Please ensure that the API key entered is correct and try again. If it is still saying that you have the latest version then you can try updating via FTP. http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Regards,
    Jordan

    April 5, 2016 at 8:42 am #608117
    oozban

    Hi Jordan

    You was right, API key was not good, now i have update :)

    Sorry to make you loose time for stupid things

    Regards

    Romain

    April 5, 2016 at 9:12 am #608133
    Vinay

    Hi!

    We need to take a closer look at this issue… Thanks for providing the username and pass but what is the URL to login to your site?

    Best regards,
    Vinay

    April 5, 2016 at 9:29 am #608140
    oozban

    Hi Winnie

    Its okey now; API key was not correct just stupid error ;)

    COuld close case support now

    Best regards

    April 5, 2016 at 10:20 am #608153
    Vinay

    Hey!

    Glad it’s sorted!
    Thank you for using Enfold :)

    Regards,
    Vinay

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Viewing 10 posts - 1 through 10 (of 10 total)
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