Hi there,
I am trying to make adjustments to my home page, and every time I go to preview the changes, the preview does not look the way it should. All of the content elements and media elements are in their proper locations and in the proper color boxes, so I know this is not a result of certain boxes or elements breaking and needing to be recreated. I’ve also tried recreating the problematic elements, but that doesn’t change anything. Additionally, I’ve tried to use the ‘purge the cache’ button, but that has no effect either. I have tried reverting to the old versions, with which we didn’t experience these preview problems, but for some reason, even these versions exhibited the same problems in preview mode. Consequently, I’m unable to update the page in the fear that these problematic elements will go live, and that change will be irreversible. I really appreciate your help in trying to resolve this issue. Thank you!
Hi smartuplegal!
Thanks for getting in touch with us!
Could you please provide a link and login details to your site, so that we can have a closer look. You can place the information in the Private Content section of your reply.
Best regards,
Jordan
Hi Jordan,
I have included login information. Now for some reason, all that appears is the footer and it is live despite us not having hit update. I’m not sure if our attempt to update Enfold resulted in this problem, or how this happened. Thanks in advance for your help!
Hey!
Thanks for the credentials. You forgot to send us the link to your site as well.
Regards,
Jordan