Viewing 10 posts - 1 through 10 (of 10 total)
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  • March 30, 2016 at 4:53 am #604929
    AmChamTaipei

    Hi,

    Encountering a strange new issue with using mailto links in the “button” and “fullwidth button” content elements using the layout builder.

    When I built the site, I created lots of buttons with mailto links for “contact us” functionality. There was no issue. However, now I am noticing the following behaviors:

    – When editing a page that had been built with a mailto button, i receive the following error(s):

    Notice: Undefined index: icon_select in /home/amcham/amcham/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/shortcode-template.class.php on line 683

    Notice: Undefined index: color in /home/amcham/amcham/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/shortcode-template.class.php on line 683

    Notice: Undefined index: size in /home/amcham/amcham/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/shortcode-template.class.php on line 683

    Notice: Undefined index: position in /home/amcham/amcham/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/shortcode-template.class.php on line 683

    – The button will still work until I update the page, at which point the entire button will break, all color/hover/icon functions are totally broken until I remove the link.

    – When adding a new button on a new page, it works until i add a mailto link, then i get error code inside the layout builder itself. Screenshot:
    https://www.dropbox.com/s/arrc63esapq0kum/Screenshot%202016-03-30%2010.50.53.png?dl=0

    – Basically now if i have to update any page with a mailto button, i need to delete the button and replace it with another type of link. Hoping there is some kind of solution. I have tried to disable plugins and test, but no luck so far.

    Thank you for any help you might be able to offer.

    March 30, 2016 at 7:30 am #605005
    Vinay

    Hey AmChamTaipei!

    Please provide the link to your site where we can inspect the element in question.

    It might also be due to a plugin conflict
    To find if there is any plugin in conflict please follow the below steps

    1. Goto plugins page > Deactivate all active Plugins
    2. Updated WordPress and Enfold to latest version if you have not.
    3. Activate one plugin at a time… refresh the page and check for the issue.
    4. Make sure the plugins are all updated

    Cheers!
    Vinay

    March 30, 2016 at 8:36 am #605023
    AmChamTaipei

    I have tried the plugin steps before, but will try again. In the meantime, link to a page provided below (scroll to bottom)

    March 30, 2016 at 11:53 am #605091
    Vinay

    Hi!

    The mailto format used is incorrect “mailto:mailto: (Email address hidden if logged out) ”

    Please check this link and correctly setup the mailto link it should work correctly https://premium.wpmudev.org/blog/link-wordpress-email-address/

    Regards,
    Vinay

    March 31, 2016 at 3:47 am #605601
    AmChamTaipei

    Actually I am being careful to NOT include mailto: in my link, I only put in the email address. Here is another screenshot of what happens when I open the fullwidth button element editor in the back end after setting a mailto link and saving the page:

    https://www.dropbox.com/s/w879dalt7l8bxw6/Screenshot%202016-03-31%2009.44.22.png?dl=0

    March 31, 2016 at 4:16 am #605609
    Vinay

    Hey!

    We need to take a closer look at this issue and we need access to wordpress backend please create a temporary user with ‘administrator’ role and share in private content with permission to deactivate all plugins and add custom code if necessary to help you resolve this issue.

    Best regards,
    Vinay

    August 25, 2016 at 11:26 am #677435
    benduncalf

    I’m having a similar problem – whereby the email address won’t save. It appears just once then on refresh reverts to original. This is a glitch since updating to WordPress 4,6???

    Is there a fix?

    August 26, 2016 at 7:29 am #677977
    Rikard

    Hi @benduncalf,

    Try to delete the element, save, then recreate it to see if that helps. If not then please start a new thread and include admin login details in private so that we can have a closer look.

    Thanks,
    Rikard

    August 28, 2016 at 7:47 am #678586
    benduncalf

    Yeah, I’ve that already.

    I will start a new ticket.

    August 31, 2016 at 4:39 pm #680119
    Andy

    Hi,

    alright, thanks for this.

    Best regards,
    Andy

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