Advanced LayerSlider 5.6.3 lost styles in Enfold 3.5.1 and cannot save styles

Hi Vinay,

yes, I can see the version 5.6.3 installed message. We have updated both, the theme and the layerslider plugin.Let’s see, if you can find more.

Ok, thanks, Andy. Will wait for the next steps. Please keep me/us in the loop.

Hi Andy,
ok.

How it should be:
In the backend of the LayerSlider we can see the settings for styles of the sliders and can also use the preview (see image)
The frontend is rendered accordingly.

The problem:
After the update (we updated the theme and the LayerSlider plugin) the settings for the styles of the sliders in the LayerSlider backend are empty. The frontend is still rendered correctly, but we cannot see the settings anymore and the preview of the slider (see image). Even duplicating does not resolve the issue. Also not changing any seetings and saving them. So the information about the settings are obviously there, which is why the frontend is rendered correctly, but it does not show the existing settings in the backend. The CSS field seems to work without a problem.

I hope it is understandable :) Please let me know, if you need more information.

Daniel

Just replaced the imgur links. SHoudl work now.

Please check the slider in the backend and in the frontend (see private information)

The following fields of the settings should not be empty:
– Layout & Positions Width 600
– all the padding settings
– font: family: “Montserrat”,sans-serif – size 34px – line height 38px, color: #EB262B
– Misc: background: #ffffff, word-wrap: on

Again: The problem is that the old/existing settings are still not shown in the backend (see screenshots from earlier post) and the preview of the slider also does not work.

So it is not working as expected, as you should be able to see the “old” settings!

Emptied browser cache – no change. We also were able to replicate the issue on several computers and different browsers.

Yes, it seems that just the top and left values are shown, the rest is empty.

And the preview does not show the actual style changes, like font size and background color etc. :

This error was there also with the update to 3.4.7 of the theme (see link to the forum post on the very top). It seems that we are not the only ones that have this kind of error.

Hi Andy,

the issue is not the additional CSS field. This seems to work – agree.

The preview is still wrong, as there should be for the title, description and category layers a different font size, font-family and background colors etc. So the preview (“Enter preview” button) is not rendered correctly.
This is how it should look like when you are working with the layers and also when you click the “enter preview button”. This is how it always was when we worked with the LayerSlider.

Best,
Daniel

This is exactly the problem!!! The settings in the fields are gone from our existing sliders, this is why they are empty. They shouldn’t be empty. There should be plenty of settings, but we cannot see them anymore, they seem to be gone.

Before the upgrade, we had all the settings there and now they are gone.

And the interesting thing is: that the sliders are shown correctly in the pages, where we use the slider. But all settings seem to be lost and we cannot work with it anymore, because we change it content various times per week.

To summarize it:
– existing settings are not shown in the backend
– preview does not work for existing sliders
– but: the sliders are rendered correctly on the pages, where we use them
– it wasn’t like this before the upgrade to the latest Enfold and LayerSlider version

Do you understand the issue we have?

Hi Andy,

did you import/export your page to a different domain or did you move any WordPress files?
–> no, we just updated the theme and the LayerSlider plugin on this installation, no change in the domains

Are you using any kind of caching? Please ask your host if they are using caching on your server. Make sure to purge and deactivate it.
–> You are repeating yourself. NO, we do not use caching.

We can’t see that you have lost any styles and we can’t reproduce the issue on our installation. Try to install a backed up version, to see if things get better for you again.
–> already rolled back updates and uses backups, because of this issue

I deactivated all your plugins and now I can’t activate them again anymore. Seems that something is wrong with either your WP installation or with any theme files.
–> I was able to activate them again with the login I provided – there was no problem to do so.

I am usually really happy about the way you guys solve he problems, but you ask the same questions again that I have already answered before. I know that it is difficult to find the problem, but that is why I ask for your help.

For already existing sliders the settings are not shown in the backend after the update. The issue happened also to others before and was not resolved. Kriesi said, that it should be fixed, but it is NOT : https://kriesi.at/support/topic/advanced-layerslider-5-6-2-lost-styles-in-enfold-3-4-7-and-cannot-save-styles/page/2/#post-598903

I appreciate your help, Andy, but could you please also tag Kriesi or Dude?

We are talking about 3-5 sliders with each around 5-8 slides and various layers: more than 100 layer settings!

Even importing the slider from our working live system (with 3.4.7) did not work and the issue with the missing settings still exists.

It cannot be in your interest that after a theme update the existing settings of plugins that are distributed with it are not working correctly anymore. And we excluded the usual error sources together step by step (caching, no domain change etc.)

You guys are the developers and there must be a way that you can figure out, why the settings are gone. Did really none of your debug tools or maybe logfiles give you any other hint? Checking your support forum regularly, this would be the first time that you could not find a solution or the error source or even narrow it down after getting system access and a detailed issue description.

And it all worked before with 3.4.7 …. same server, same plugins …

So please consider having a look again.

Thanks!
Daniel

Hi Andy,

Thank you very much for your patience with this issue. I thought it was easier to send you a short screencast (see private content) to show you the problem on our live system. We are using Enfold 3.3.2, not 3.4.7 – my bad in the previous post. Last time we tried to update to Enfold (I think it was the 3.4.7 version), we had the same issue with the LayerSlider and had to roll back a backup.

Please have a look and let me know what you think.

Thanks & best regards,
Daniel

Hi Ismael,

yes, we tried that. When we import the sliders from the working live version, we also do not see the settings.

You are using local installations, right? What happens, if you import our sliders into your local installations (see private link)?

Best regards,
Daniel

Oh man … But thanks for your help, Andy & Ismael.

Is it possible to download older releases of the theme, so that we can continue to find a solution around the manual re-adding?

Alright.

Thanks again for staying with me during this really long thread! I really appreciate it! If we should find a solution, I would open a new thread.

Thanks again!
Daniel