Viewing 30 posts - 1 through 30 (of 34 total)
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  • March 18, 2016 at 6:47 pm #600493
    Ultrahead

    Hi, I’m experiencing the following issue: I have set up the main menu so that it only contains three buttons (home, blog, contact). Now, the thing is that when you first hit the blog/contact buttons everything works fine. But as soon as you return to the landing page (home), those two buttons no longer work. No matter what, the home page is reloaded, instead. As if it were a kind of fallback page in case of an error.

    Any help here would be much appreciated.

    EDIT: running the theme on WordPress 4.4.2

    • This topic was modified 8 years, 8 months ago by Ultrahead.
    March 20, 2016 at 4:35 am #600803
    Jordan

    Hi Ultrahead!

    Thanks for reaching out to us!

    Are you experiencing this on a particular browser? I visited your site using Google Chrome and was unable to see the issue. I visited the pages over and over again after being on the homepage. Please see the video I have attached.

    Let me know if you are still experiencing the issue.

    Best regards,
    Jordan

    March 20, 2016 at 6:54 pm #600866
    Ultrahead

    Hi Jordan, thanks for replying with video included. Interesting that it works ok for you. On my desktop (Win10) I have tested with Chrome and Edge with no success. On iOS with Safari and Chrome with same result. On Android ditto with Chrome. I will also record a video and attach it asap.

    In the meantime, thinking out loud, is there any code in the functions that load the requested web pages that controls timeouts? And then fall back to the front page if reached?

    March 21, 2016 at 6:51 pm #601449
    Jordan

    Hey!

    Thanks for getting back to us!

    That’s strange. Could you please also provide login details to the site, so that I can have a closer look. You can place the details in the Private Content section.

    Best regards,
    Jordan

    March 21, 2016 at 11:35 pm #601591
    Ultrahead

    Hi Jordan, this is indeed strange. I have experienced zero problems with the site today. Everything works as expected in all same browsers and devices. The funny thing is that I did nothing to the site nor browsers’ caches.

    Yet, I have added a new use so, in case you still want (please let me know whether you want), have a look at the site.

    • This reply was modified 8 years, 8 months ago by Ultrahead.
    March 25, 2016 at 12:56 pm #603639
    Ismael

    Hey!

    Can you still reproduce the issue? We checked the site again on Chrome but we are not able to reproduce the issue. I hope that it’s just a small glitch in the browser.

    Regards,
    Ismael

    April 3, 2016 at 8:13 pm #607263
    Ultrahead

    Yes, unfortunately it still does happen (video attached).

    April 4, 2016 at 3:02 pm #607649
    Andy

    Hi!

    it does not happen for me using Chrome on Mac. Which OS are you using? please check on another computer as well. Clear browser cache and make sure to use newest browser version.

    Cheers!
    Andy

    April 8, 2016 at 7:53 am #610055
    Ultrahead

    Sorry for the late response. It does not happen on a regular basis, but when it happens it feels like a server glitch that triggers a time-out/latency condition that kicks in, and returns a default page.

    I have tested in 4 machines: two desktops and two phones. Please read here: https://kriesi.at/support/topic/links-on-main-menu-not-working/#post-600866 (the one not mention there is my MacBook with El Capitan and Safari).

    But in all cases, I tested at home. I will move to another site, to test with my two devices.

    April 9, 2016 at 5:41 am #610485
    Rikard

    Hi,

    Ok, let us know what the results of your tests are. It’s difficult for us to help you out if we can’t reproduce the error unfortunately.

    Thanks,
    Rikard

    April 13, 2016 at 3:37 am #612325
    Ultrahead

    Hi, I have update my WP to v4.5 and now the FrontPage and Blog pages do not show content. Have checked the site and everything is correctly set.

    EDIT: this happens in Chrome/Edge on Windows 10. I can see it perfectly on mobile.

    • This reply was modified 8 years, 7 months ago by Ultrahead.
    April 13, 2016 at 4:26 am #612365
    Vinay

    Hey!

    We are able to view the homepage and the blog content on the chrome and FF in windows desktop. Could you please refresh the cache and check again.

    Cheers!
    Vinay

    April 16, 2016 at 8:18 pm #615561
    Ultrahead

    Hi, done. It works fine now. Thanks!

    April 18, 2016 at 7:03 am #616090
    Rikard

    Hi,

    Great, glad you got it working :-)

    Regards,
    Rikard

    April 18, 2016 at 5:11 pm #616675
    Ultrahead

    Yes, but I now I face another problem. Blogposts with videos are not shown anylonger with latest version of Enfold (I have cleared chaché in all browsers in desktops + mobile devices).

    April 20, 2016 at 8:25 am #618050
    Rikard

    Hi,

    Could you try adding the following to the bottom of your functions.php file to see if that helps?

    function modify_jquery() {
if (!is_admin()) {
	wp_deregister_script('jquery');
	wp_register_script('jquery', 'https://code.jquery.com/jquery-1.11.3.min.js');
	wp_enqueue_script('jquery');
}
}
add_action('init', 'modify_jquery');

    Regards,
    Rikard

    April 20, 2016 at 5:18 pm #618505
    Ultrahead

    Done. Unfortunately, it does not. Videos are not shown.

    April 23, 2016 at 3:56 pm #620556
    Ismael

    Hey!

    Did you remove the login details above? https://kriesi.at/support/topic/links-on-main-menu-not-working/#post-607263

    Best regards,
    Ismael

    April 23, 2016 at 6:50 pm #620580
    Ultrahead

    Hi, please try again with the same credentials.

    April 23, 2016 at 7:00 pm #620583
    Basilis

    Hey!

    I have wiped your web site cache, can u please try check it now?

    Cheers!
    Basilis

    April 23, 2016 at 7:12 pm #620586
    Ultrahead

    Hi, unfortunately I cannot see the videos. And there is no trace of it in the corresponding post when using the inspector (and yes, I have wiped cache).

    Are the videos correctly displayed for you guys?

    April 23, 2016 at 9:45 pm #620651
    Vinay

    Hi!

    It is strange the video element is not working only if you use it in columns but works fine when you add it in color section.

    There might be a possibility of a plugin conflict. To find the plugin in conflict please follow the below steps

    1. Goto plugins page > Deactivate all active Plugins
    2. Updated WordPress and Enfold to latest version if you have not.
    3. Activate one plugin at a time… refresh the page and check for the issue.
    4. Make sure the plugins are all updated

    Regards,
    Vinay

    April 24, 2016 at 9:58 pm #620883
    Ultrahead

    I have deactivated all plugins, did a hard reset on the browser, and still videos do not appear in columns.

    April 26, 2016 at 2:52 pm #622183
    Ultrahead

    Can you replicate this weird behaviour in other sites? I don’t know what else to try.

    April 28, 2016 at 2:10 pm #623743
    Andy

    Hi!

    you are using a caching Plugin, so go into plugin’s settings and choose to switch off caching. Then deactivate this and all other plugins. Afterwards clear browser cache and hard refresh a few times.

    If that does not help then there might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account: http://kriesi.at/documentation/enfold/install-enfold-over-ftp/

    Best regards,
    Andy

    April 28, 2016 at 2:53 pm #623793
    Ultrahead

    Hi, the only plugin with caching options is LayerSlider WP. I have deactivated its cache with no luck.

    So I will follow the clean reinstallation route through FTP to see if it works.

    I’ll let you know the results soon.

    Thanks.

    April 28, 2016 at 3:12 pm #623809
    Ultrahead

    Still no luck.

    I have wiped out all plugins plus the contents of all the folder in the wp-content folder before uploading the latest version of the theme through ftp, did then a hard reset with different machines/devices, and videos are still not shown in columns.

    EDIT 1: I have also included the code snippet provided here: https://kriesi.at/support/topic/having-problems-after-updating-to-wordpress-4-5-please-read-this-first/

    EDIT 2: I have installes WP Fatest Cache plugin to see if it helps, but no, it does not.

    • This reply was modified 8 years, 7 months ago by Ultrahead.
    May 2, 2016 at 1:08 pm #625716
    Vinay

    Hi!

    You have updated the theme so you do not need the code in functions.php we have removed it as the jQuery issues is addressed in the theme updates.

    We noticed that the image links are broken in media library please re-upload the images and add them in the pages it should fix the issue for you.

    Regards,
    Vinay

    May 2, 2016 at 3:05 pm #625819
    Ultrahead

    Hi, thanks for noticing it. I will reupload all images asap.

    Having said that, unfortunately, it will not fix the issue with the video since it points to an external video published on YouTube.

    • This reply was modified 8 years, 6 months ago by Ultrahead.
    May 4, 2016 at 10:31 am #627043
    Andy

    Hi,

    I tried to reproduce the issue with your video, but can’t, it’s working fine on my own installation. There might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account. Here is a short tutorial on how to install the theme via FTP, in case you are not sure how that works:

    Install Enfold over FTP

    Best regards,
    Andy

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