Viewing 10 posts - 1 through 10 (of 10 total)
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  • March 8, 2016 at 6:59 pm #595116
    evtilsley

    Hi – not a massive headache.. but I’ve noticed the page-load spinner functionality sometimes isnt right.. what happens is
    1. current page fades to white
    2. spinner, er, spins.
    3. page first is shown again, then disappears abruptly
    4. return of the spinner
    5. new page is seen

    Is a bit messy is all!
    Thanks Ed

    March 8, 2016 at 9:23 pm #595168
    Basilis

    Hey evtilsley!

    Can y ou please let us know your php memory limit and if it is lower than 256, ask your hosting provider to increase it for you.
    Thanks a lot

    Cheers!
    Basilis

    March 9, 2016 at 11:26 pm #595917
    evtilsley

    Hi – earlier today my hosting contact upped the limit from 128 to 256 (the max allowed). Tihs has not had any affect on the transition glitch however.

    Try it.. do yo get the same issue?

    http://ivorytowerbridal.co.uk/
    select Blog
    then select home
    the Blog again..
    and again..
    hopefully error shown as described

    Thanks !

    March 11, 2016 at 6:08 am #596689
    Rikard

    Hi,

    Please send us a temporary admin login so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Regards,
    Rikard

    March 11, 2016 at 11:51 am #596816
    evtilsley

    Sure, login below:

    March 11, 2016 at 12:27 pm #596832
    Vinay

    Hi!

    We are working on your ticket please wait while we update the results here soon.

    The reason you are seeing an abrupt flash of the previous page while loading a new page is because there might be a conflict with a 3rd party plugin or some functions are corrupt.

    To find the plugin in conflict please follow the below steps

    1. Goto plugins page > Deactivate all active Plugins
    2. Updated WordPress and Enfold to latest version if you have not.
    3. Activate one plugin at a time… refresh the page and check for the issue.
    4. Make sure the plugins are all updated

    If the issue still don’t get resolved the theme has to be reinstalled via FTP

    kriesi.at/documentation/enfold/install-enfold-over-ftp/

    Best regards,
    Vinay Kashyap

    • This reply was modified 8 years, 9 months ago by Vinay.
    March 15, 2016 at 12:24 pm #598332
    evtilsley

    Hi – I’ve removed/de-activated nearly all plug ins & it’s still suffering that glitch

    March 18, 2016 at 5:16 am #600071
    Rikard

    Hi,

    I loaded your page a few times in the latest version of Chrome but I can’t seem to reproduce the problem. Is it intermittent? Also, in what browser do you see it?

    Thanks,
    Rikard

    March 18, 2016 at 11:26 am #600206
    evtilsley

    Still doing it here – on another PC with chrome. The issue only shows if you jump from page A to B, then back to A again.

    March 21, 2016 at 9:15 am #601119
    Vinay

    Hey!

    Please update to the latest version of the theme. make sure you have a backup of the site using a plugin like https://wordpress.org/plugins/duplicator/ and also the theme settings before updating.

    Once you update the theme if there are any corrupt files int he theme it will get overwritten with new files and if you still have any issues let us know

    Regards,
    Vinay Kashyap

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