-
Posts
-
Good day,
i know that here is not the support contact, but i can’t find way to contact support team. I have a problem and i didn’t have a purchase key and don’t have any emails or bills, where i can find this key. Maybe you can help me with my problem or can give me email of support team (or redirect my ticket)? I have full access for this page (FTP, WP, MYSQL), maybe somewhere i could find that key?
Thank you for your time
Regards
ManvydasLabas!
I am afraid the only way to get full support and theme updates is by having access to a Themeforest account which was used to purchase the theme.
The easiest way would be to get in touch with your developer and ask him for the purchase code and an API key. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.
If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a Themeforest account of your own: https://help.market.envato.com/hc/en-us/requests/new
However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.Last option would be to create a themeforest account of your own and use it to re-purchase the theme.
I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on themeforest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.
Sorry for that!
Regards,
YigitI found API key, but can’t register to this support forum. How can i do that?
Hi!
You should login on ThemeForest using the account you used to purchase Enfold and find your purchase code to register to our forum. API key and username is needed to receive auto updates – http://kriesi.at/documentation/enfold/updating-your-theme-files/
Regards,
YigitAll i have is this API code. Thing is that i take over the page and my client want some update for this page. I and my client don’t have any contacts to man who was created page (all i can get this API, no user name, email or purchase code). Can i ask questions here? Because i don’t have permission without registration to create new topic.
Hey!
Unfortunately, we only provide support to our registered users. However, please ask your question and we will try to help if it is something simple :)
You can simply purchase a new license and register to our forum and receive Enfold updates. Without receiving updates, you may have compatibility issues in future.Best regards,
YigitI don’t know if it’s simple or not. When sharing posts/blogs on social networks like facebook or linkedin there is information like posted by, date and location. How to remove it from sharing? Example here
Thank you for your time.
Hi!
You can use a plugin such as this one – https://wordpress.org/plugins/wordpress-seo/ to specify what you are sharing. Other option would be removing post meta by editing theme files.
Best regards,
YigitIt’s not problem for me to edit theme files, in what files i need to change this meta post?
Hi!
Remove post meta would remove them from your site as well. If you do not mind, please refer to this post – https://kriesi.at/support/topic/share-this-entry-facebook-remove-author-category-post-date/#post-516801
Cheers!
Yigit
- You must be logged in to reply to this topic.