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Posts
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Hello I have a full width button that says “Click to see our latest video productions..”:
It works fine on desktop, but doesn’t activate on mobile or tablet? You tap on it, and nothing happens.
Failing on two pages, which I’ve put in the private section.
Hope you can help.
Hey zebravision,
What device/browser are you using to get that error? I checked on iphone6/chrome and it worked as expected.
Best regards,
RikardHi!
I have tried to iphone and the button loaded just fine.
Please clear browser cache and try again.Cheers!
BasilisNope doesn’t work, just cleared browser cache. Are you looking at the right pages…. it’s not the button on the home page it’s on the About and Process pages….
Hi,
I checked both of those pages and the buttons take me to your front page. If that is not correct then please explain where it should go and post admin login details in private so that we can have a closer look.
Regards,
RikardIt doesn’t link to anywhere, the buttons don’t take you to the home page. What are you testing on? I’ve got better things to do than debate it, it doesn’t work!
Hey!
The button in the below screenshot is links to homepage
We tested on Chrome, FF and IE. on windows desktop, and portable android mobile and tablet it works fine.
We are here to help resolve your issues and we seek your kind co-operation to resolve it.
i will ask one of my team members with an iPhone to check it and let you know…
it’s possible that a 3rd party plugin is causing this issue to find the plugin in conflict please follow the below steps
1. Goto plugins page > Deactivate all active Plugins
2. Updated WordPress and Enfold to latest version if you have not.
3. Activate one plugin at a time… refresh the page and check for the issue.
4. Make sure the plugins are all updatedRegards,
Vinay KashyapYes it works fine on desktop, I never asked you to test that. I’m specifically talking about iPhone 5s and iPad 3rd Gen.
It’s the latest WordPress and Enfold.I’ll test plugins now.
Hi,
I’ve checked on Iphone6/chrome as previously stated, we don’t like debating either with 250 open support tickets, but if we can’t reproduce the error you are describing then we will need to have a closer look, that is the reason I asked you for login details so please post them in the private content section of your reply.
Best regards,
RikardHi,
I checked the fullwidth button on the About page and it corresponds to what we experience when testing it, Button Link? Is set to Page/Home and that’s where we end up when clicking it. Please try to clear your browser cache and/or try different phone/browser.
Best regards,
RikardI’ve tried on 3 different iPhone 5s’s and the problem is there, button isn’t clickable through the safari mobile browser, what are you testing on? I bet it’s not an iPhone5s….
Hi!
I added following code to Quick CSS in Enfold theme options under General Styling tab
.avia_mobile #top .av-parallax { position: absolute !important; }and confirmed on my iphone 5s that button works. Please review your website now
Regards,
YigitHey!
Can you please try viewing your site in incognito mode of Safari? It does work fine on my end on Process page as well
Best regards,
YigitHi!
You are welcome!
For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/
For any other questions or issues, feel free to post them here on the forum and we will gladly try to help you :)Cheers!
Yigit
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