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Viewing 11 posts - 1 through 11 (of 11 total)
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  • March 2, 2016 at 12:45 am #591821
    jezza1961

    I am using self-hosted video background’s in color sections, loks great on the desktop but the video’s don’t display on mobile devices , is there any way to make them display please

    March 3, 2016 at 5:00 am #592409
    Rikard

    Hi jezza1961,

    Video autoplay is disabled on mobile devices due to manufacturer limitations, but you can set a fallback image for the Color Section to display on mobile devices.

    Thanks,
    Rikard

    April 6, 2016 at 7:11 pm #609115
    PDdigital

    I am trying to figure out how to set a fallback image for video on mobile in my wordpress backend. I have found another string on here with a screen shot showing that option in the Fullwidth Easy Slider but my backend does not have that option??? Help please!

    April 6, 2016 at 8:29 pm #609155
    Vinay

    Hey!

    in color section > background option you can set both image and video. You can find the background image options right above the video options. I checked your site on my android phone and the fallback image is working. it may be visible on desktop but that is not the real simulation of mobile view :) please check the site on you phone if you have any issues feel free to get in touch with us.

    Thank you for using enfold.

    Cheers!
    Vinay

    April 13, 2016 at 11:46 pm #613303
    PDdigital

    Thanks for your reply…but I’m still not sure where I should be changing things. Sorry! Is there a way for me to send you screen shots. On iPhone it still says that I need to set a fallback image for mobile.

    April 14, 2016 at 8:17 am #613579
    Rikard

    Hi,

    Please send us a temporary admin login so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Thanks,
    Rikard

    April 26, 2016 at 10:35 pm #622558
    PDdigital

    Hello,
    I sent info for you to log-in but I haven’t heard anything back from you via a reply or email. Now when I go to the site the video does not show at all and neither do the sliders on another page. Please tell me if anything was done?
    Thanks,
    Erin

    April 29, 2016 at 1:28 pm #624383
    Ismael

    Hey!

    Where did you post the login details? Please set it in the private content field.

    Thanks for your reply…but I’m still not sure where I should be changing things. Sorry! Is there a way for me to send you screen shots. On iPhone it still says that I need to set a fallback image for mobile.

    Note that the background video is disabled on mobile because it will not autoplay. You have to add a fallback image.

    Best regards,
    Ismael

    May 4, 2016 at 4:09 pm #627313
    PDdigital

    Hello,
    I am having more problems now – please help. The videos and sliders have disappeared completely from the website and mobile (home page and the main swingset page). Now the tabs on the individual swing set pages don’t work. I’ve looked in my backend at the tabs and everything is there and looks correct. Login is listed below in private comments.
    Thank you!

    May 4, 2016 at 11:03 pm #627544
    PDdigital

    Hello again,
    I found the spot to add the fallback image and I saw your notice about sliders missing after updating to WordPress 4.5. I am trying to update the theme but am having problems and I’m pretty sure that is why things are messed up/missing. I will start a new thread about the update.
    Thanks so much!

    May 6, 2016 at 6:59 am #628139
    Rikard

    Hi,

    Please refer to this for updating your theme files: http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Best regards,
    Rikard

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