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  • February 24, 2016 at 4:38 pm #588477
    Frogstar007

    Hi
    I’m using the Enfold Category Styling option on categories.

    When I upload a category images cut off half the image: http://writeleft.co.za/new/shop/ (have a look at computer accessories)

    Then it uses the same image for the category header which doesn’t look too good: http://writeleft.co.za/new/product-category/computer-accessories/

    Am I able to upload a separate category image and a separate banner image?. This way I can ensure my category images are square and readable and my banner can look a bit better.

    Hope this is making sense.

    February 26, 2016 at 12:45 pm #589706
    Frogstar007

    bump

    February 28, 2016 at 6:18 am #590345
    Rikard

    Hi,

    Please send us a temporary admin login so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    February 29, 2016 at 12:28 pm #590683
    Frogstar007

    Hi Rikard

    Thanks, the information has been posted in the Private content area.

    March 1, 2016 at 2:31 pm #591546
    Frogstar007

    any news?

    March 2, 2016 at 3:52 pm #592125
    Frogstar007

    I feel a solution is immanent :)

    March 4, 2016 at 9:54 am #593185
    Frogstar007

    I’m sure it will be soon, surely, I mean I spent money for support so it will happen soon :)

    March 4, 2016 at 7:52 pm #593486
    Yigit

    Hey!

    You can go to WooCommerce > Settings > Products > Display and change category image sizes and then regenerate thumbnails using this plugin – https://wordpress.org/plugins/regenerate-thumbnails/
    Please note that this is WooCommerce related also if your case is urgent, please try to avoid self posting as it usually makes threads overlooked. If you have not self posted, we would probably answered faster. I was checking newer threads and saw yours, “i spent money for support” mention did not help, for your information :)

    Regards,
    Yigit

    March 10, 2016 at 8:25 am #596136
    Frogstar007

    “If you have not self posted, we would probably answered faster.”

    really? I waited 2 days before I self posted, Your faster is obviously different to mine. LOL! And thats just an excuse you are using because of your terrible slow support.

    Your disappointing cocky comment does not help me improve my opinion of your poor support.

    March 10, 2016 at 4:35 pm #596345
    Yigit

    Hi!

    Due to some unexpected circumstances, we were a bit slower than usual, that is true but they are already taken care of and we will be up to our usual speed in no time. Sorry for the inconvenience and i did not mean to sound cocky, i just wanted to let you know that you did not receive a reply just because you mentioned money. We started off on the wrong foot and i believe we will have better communication in future :)

    Since category images are generated in sizes defined in WooCommerce > Settings > Products > Display, it would be the best if you uploaded your category images in square format. You can use wider images for your color section.

    Cheers!
    Yigit

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