Viewing 7 posts - 1 through 7 (of 7 total)
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  • February 19, 2016 at 3:14 pm #586096
    abortolotti

    Hi guys,

    I can’t seem to upload an image on top of a page on the site I’m building.

    I dragged the Image Element on to the top of the page, clicked ‘insert image’ and when uploading a file that’s 977px by190px I get a small box as a result and the photo doesn’t show.

    I tried resizing the image up to 500px and upload it, yet with always the same result.

    If I select ‘medium size’ instead of ‘full size’, the photo is displayed instead. But it’s not the size it should be.

    I’ve never honestly had this issue before, so I’d like you to take a look at the page and the element and see if you can tell me what the fix is.

    I put the details below. Thanks

    February 19, 2016 at 3:34 pm #586117
    Andy

    Hey Antonio!

    try to remove the image element, save your changes, then rebuild it again. Try with a completely new page if you get the same result.

    Best regards,
    Andy

    February 19, 2016 at 3:40 pm #586128
    abortolotti

    Thank you Andy,

    I’ll try with a new page, since I’ve already done the first thing you suggest with no result.

    Thank you

    February 19, 2016 at 3:51 pm #586135
    abortolotti

    Hi again @Andy!

    I regret to say that even your second suggestion failed. I tried a test page and the result is the same.

    Can you take a look?

    Thanks

    February 22, 2016 at 6:34 am #586873
    Rikard

    Hi,

    When trying to access that image directly I get a 500 internal server error, see link in private. Please try to delete all the images you uploaded and then try uploading them again with a different file name to see if that works better.

    Best regards,
    Rikard

    February 22, 2016 at 5:16 pm #587296
    abortolotti

    Problem fixed, thank you! You can mark this as solved.

    Antonio

    February 23, 2016 at 7:40 pm #587906
    Andy

    Hi!

    glad we could help. Let us know in a new ticket if you have some more questions related to the theme. We are happy to assist you.

    Cheers!
    Andy

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