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We have an online quote system set up so that the customer can email the website for a quote and it should generate an automatic reply.
The automatic reply is being generated but the actual customer enquiry is not coming through to any of the email inboxes or spam.
Can anyone suggest a fix please?
Many thanksHey volpagirl,
I’m not sure how that is related to the theme but you can try referring to this: http://kriesi.at/documentation/enfold/my-contact-form-is-not-sending-emails/
Best regards,
RikardStill experiencing an intermittent problem on the following site http://www.storageunits.company which has resulted in customer enquiries being lost.
We recently removed the contact module and replaced it with a plugin which collected enquiries on the site, then sent out the email enquiry to the client. This has enabled us to identify, after one week of trialling, that 3 enquiries have come in through the form but no email was generated while another enquiry has generated an email but there is no record of them in the system.
As we’ve been able to identify exact times and dates of these enquiries we’ve raised this with our host who says that the error logs being generated point toward PHP depreciation being the cause of this intermittent fault.
They are currently running PHP 5.6 on the server and have asked me to check which version of PHP the theme is scripted in so that we can either roll back or, if this is a known problem and a fix is in progress, you can let me know.
Please advise.
This has now been resolved – we raised a support query with Google after you pointed us in the direction of it not being a theme issue. They escalated at their end and the account is now generating data again.
Thanks for your help.
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