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  • February 12, 2016 at 3:35 am #581978
    offthehook33

    when our client request for a new password they didnt get any reset link

    here is our site https://www.blowesclothing.com.au/

    thanks in advance!

    February 13, 2016 at 9:47 am #582650
    Vinay

    Hi offthehook33!

    There could be several reasons for this issue.

    Do let us know when it started was it working before and was there any recent changes to the site?

    1. Check your spam folder.
    2. Check with a email that end’s with gmail or yahoo if it works fine there will be an issue with the domain server

    Please create a temporary user with ‘administrator’ role and share in private content with permission to deactivate all plugins and add custom code if necessary to help you better.

    Regards,
    Vinay Kashyap

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