Viewing 13 posts - 1 through 13 (of 13 total)
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  • February 12, 2016 at 1:07 am #581955
    Sir-Richard-Picture

    Hallo,
    we have a problem with Image upload.
    If we try to add a new picture the upload starts but no thumbnail will be generated. In the media manager is the filename shown instead of a thumb.
    If I switch to wp standard theme the upload works.
    We checked all plugins already.
    We use wp 4.4.2.
    Mem: WP 40M (def) Usage 10% 25.65M of PHP Limit 256M
    Server: OS Linux Software Apache Version 32Bit
    Name herstellung.apo-hellemitte.de Address 213.165.76.33 Port 80
    Type Linux info 3.0 #1337 SMP Tue Jan 01 00:00:00 CEST 2000 all GNU/Linux
    System: PHP 5.6.15 Active Plugins 6 Zend 2.6.0
    Database: SQL mysqlnd 5.0.11-dev – 20120503 – $Id: 3c688b6bbc30d36af3ac34fdd4b7b5b787fe5555 $ Build 5.5.46-0+deb7u1-log Charset utf8
    Name db588964871 Host db588964871.db.1and1.com
    WordPress: VER 4.4.2 Lang Loc de_DE
    Max: Post 8M Upload 40M Input -1s Exec 50s
    Debug: State 0 Display 1 Log 0 Script 0

    Do you have an advice for us?
    Thank you very much in advance.
    Kind regards,
    Christian

    February 12, 2016 at 8:52 am #582095
    Rikard

    Hi Christian,

    Please send us a temporary admin login so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Thanks,
    Rikard

    February 13, 2016 at 11:46 pm #582795
    Sir-Richard-Picture

    Dear Rikard,
    thanks for your quick reply.
    You will the temporary access data in the privat section.
    Kind regards,
    Christian

    February 16, 2016 at 12:15 pm #584093
    Yigit

    Hi!

    Can you please post the link to your website as well?

    Best regards,
    Yigit

    February 16, 2016 at 4:27 pm #584258
    Sir-Richard-Picture

    Oh, I’m sorry.
    you will find the link in the private data section
    Kind regards
    Christian

    February 18, 2016 at 5:53 pm #585541
    Vinay

    Hi!

    We are working on your ticket please wait while we update the results here soon.

    Did you get it sorted? We were able to upload the image and see the thumbnail preview in the media library without any issue.

    Best regards,
    Vinay Kashyap

    • This reply was modified 8 years, 10 months ago by Vinay.
    February 19, 2016 at 3:24 am #585818
    Sir-Richard-Picture

    I’m sorry, I do not understand. Why sorted? The Problem is, that it is not possible pictures with around 100kb or bigger.
    I tried just now an received these message: Fatal error: Out of memory (allocated 34340864) (tried to allocate 4120 bytes) in /homepages/4/d248254239/htdocs/herstellung/herstellung/wp-includes/media.php on line 2743.
    Kind regards
    Christian

    February 19, 2016 at 9:15 pm #586316
    Vinay

    Hi!

    That is a memory issue not related to Enfold theme. WordPress requires a minimum of 128MB memory to function properly. please contact your hosting company and ask them to increase the php memory so you can upload large images without any errors.

    Cheers!
    Vinay Kashyap

    February 19, 2016 at 10:07 pm #586334
    Northside2015

    I am also encountering the same issue with your theme using version 4.4.2 wordpress and your latest theme. Image thumbnail will not render but the upload does go through and gets all sub sized images created.

    We have our site on Godaddy Managed WordPress and have had them up the memory limit and still have the same issue where the image will not get created in the media gallery.

    I did find out if i disable your theme and upload through media it works without issues.

    Let me know if there is anything else.

    February 22, 2016 at 11:51 am #587032
    Sir-Richard-Picture

    Dear Vinnie,
    thank you very much for your reply.
    Unfortunatelly I’m afraid that’s not reasonable.
    My Problem is that wp in connection with enfold theme do not render the thums after upload. You explained that could be a php memory issue and 128mb are required. But our hoster offers 256mb, only 11% are used. In addition if we switch to wp standard theme there is no problem to upload images bigger tham 100kb.
    Obviously other user have the same problem (see Northside2015).
    Please be so kind to investigate one again. A solution is highly requested.
    Thanks in advance.
    Christian

    February 25, 2016 at 10:32 am #588852
    Ismael

    Hi!

    Uploading an image causes an error but the upload process is successful. I uploaded a test image and use it on a test page here: http://www.herstellung.apo-hellemitte.de/test/

    Unfortunately, I’m not sure why the error occurs in the first place. Please check if the wp-content > uploads folder’s permission is set to 755.

    Best regards,
    Ismael

    March 1, 2016 at 4:52 pm #591660
    Sir-Richard-Picture

    Hello,
    thank you very much for your effords. The folder’s permission is set to 755.
    I’m afraid it is a theme topic because any other users have the same failure.
    Please be so kind to try to find the reasons.
    Thanks in advance
    Kind regards
    Christian

    March 4, 2016 at 11:19 am #593208
    Ismael

    Hey!

    Please get a fresh copy of the WP files then override the whole directory. If it doesn’t work, add this in the wp-config.php file:

    define('CONCATENATE_SCRIPTS', false );

    Cheers!
    Ismael

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