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  • February 10, 2016 at 12:09 am #580660
    dcarlsondesign

    I am receiving an Instant 502 error after moving my site to WPENGINE (although the 502 error is usually for a page request that takes too long…this is happening instantly and randomly…

    Instant 502 error that occurs randomly and when it does occur it gives me these errors:

    [Tue Feb 09 20:31:15.300140 2016] [:error] [pid 8753] [client 71.161.202.150:28036] PHP Warning: require(/nas/content/live/carlsonmc/wp-content/themes/enfold/framework/php/avia_shortcodes/shortcodes.php): failed to open stream: No such file or directory in /nas/content/live/carlsonmc/wp-content/themes/enfold/framework/php/inc-autoconfig.php on line 149

    [Tue Feb 09 20:31:15.301332 2016] [:error] [pid 8753] [client 71.161.202.150:28036] PHP Fatal error: require(): Failed opening required ‘/nas/content/live/carlsonmc/wp-content/themes/enfold/framework/php/avia_shortcodes/shortcodes.php’ (include_path=’.:/usr/share/php:/usr/share/pear’) in /nas/content/live/carlsonmc/wp-content/themes/enfold/framework/php/inc-autoconfig.php on line 149

    [Tue Feb 09 20:31:31.023358 2016] [:error] [pid 7291] [client 71.161.202.150:28131] PHP Warning: require(/nas/content/live/carlsonmc/wp-content/themes/enfold/framework/php/avia_shortcodes/shortcodes.php): failed to open stream: No such file or directory in /nas/content/live/carlsonmc/wp-content/themes/enfold/framework/php/inc-autoconfig.php on line 149

    [Tue Feb 09 20:31:31.023514 2016] [:error] [pid 7291] [client 71.161.202.150:28131] PHP Fatal error: require(): Failed opening required ‘/nas/content/live/carlsonmc/wp-content/themes/enfold/framework/php/avia_shortcodes/shortcodes.php’ (include_path=’.:/usr/share/php:/usr/share/pear’) in /nas/content/live/carlsonmc/wp-content/themes/enfold/framework/php/inc-autoconfig.php on line 149

    WPEngine     felt you might have a patch for this…since it is calling a Theme file within another theme file

    To view the site on WPEngine…see the private info

    thanks
    dcarlsondesign

    February 10, 2016 at 1:18 am #580701
    Andy

    Hi dcarlsondesign!

    there might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account: http://kriesi.at/documentation/enfold/install-enfold-over-ftp/

    Cheers!
    Andy

    February 10, 2016 at 1:51 am #580715
    dcarlsondesign

    Hi Andy,

    When I moved the site over I had an issue and reinstalled the Enfold theme just before this happened.

    I’m not sure if reinstalling the Theme again will help.

    Have you had issues with WPEngine?

    David

    February 10, 2016 at 2:47 am #580723
    dcarlsondesign

    Hi Andy,

    Any chance you could have a developer or Kreisi look at the Errors above and see why they are having problems locating the theme files.

    The 502 Error is not a time-out error…it is happening instantly and randomly. What info do you need from WPEngine on this?

    Thanks,
    dcarlsondesign

    February 11, 2016 at 4:25 pm #581736
    dcarlsondesign

    Just a follow up.

    The 502 Error seemed to resolve itself Overnight and be gone the following day.

    It may have been due to WPEngine’s hosting environment and their use of Relay servers…(I am not yet fully informed on this)

    Some caution to others…the WPEngine Migration tool did not move the Enfold theme correctly for me…and it had to be reinstalled via FTP.

    It might be nice if some of the Developers at Enfold talk to the Developers at WPEngine — since you are both highly regarded in the field — and it could only benefit everyone.

    Thanks for your continued support.

    dcarlsondesign

    February 12, 2016 at 6:42 am #582046
    Rikard

    Hi,

    Thanks for the detailed feedback, much appreciate. We’ll try to have a look at it to find a possible fix.

    Regards,
    Rikard

    April 14, 2016 at 9:31 pm #614274
    bddrop

    Hi,
    I received a similar error while putting a site live on WPEngine. While the 502 error was resolved by turning off plugins, the site is still not displaying properly:

    1. The width of the site is narrower than the default “boxed” layout, I have tried changing the width with no effect.
    2. The fonts are not displaying properly, they were the default sans font that Enfold uses.
    3. The main menu buttons are not the colours set in the enfold child theme settings, which I have set and reset as white, but with no effect.

    I have turned off all speed optimization plugins and caching features at WPE, including the CDN feature.
    I have also deleted the entire Enfold theme, downloaded the latest version from ThemeForest and re-installed it.

    Please can you take a look at the site and let me know how these issues can be resolved.

    April 14, 2016 at 10:48 pm #614320
    bddrop

    Hi, when looking at how the CSS is rendering through Chrome’s developer tool, I am seeing:

    .boxed#top, .html_boxed.html_header_sticky #header {
    width: 1010px;
    }

    – which should be 1310px wide by default.

    and:

    body {
    font: 13px/1.65em “HelveticaNeue”, “Helvetica Neue”, Helvetica, Arial, sans-serif;
    color: #444;
    -webkit-text-size-adjust: 100%;
    }
    – which should be the Droid Sans font for both headings and content fonts, with the font size of 15px not 13px.

    • This reply was modified 8 years, 7 months ago by bddrop.
    April 16, 2016 at 7:58 am #615347
    Rikard

    Hi,

    Overwriting your theme files as Andy suggested here should fix problems like that, could you try that out please?

    Best regards,
    Rikard

    April 20, 2016 at 3:13 am #617916
    bddrop

    Hi, rewriting the theme files did not fix the issue. What did work was to reset and then rebuild the theme settings from scratch and that fixed it.
    Thanks for your suggestion Rikard.

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