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I know this problem has numerous topics, but they do not solve my problem.
We have enfold on 2 websites. On one website the icons do show as normal.
On the other website the icons do not show at all.
I have tried lots of things suggested in other topics, like changing the .htaccess file, upload the files again in auto mode, check at the url for fetching the font files, change the file permissions. Nothing helps.When i look at the two websites i notice that on one website the data-av_icon has a value and on the other website (where the icons are missing) does not have a value.
<a href="#top" title="Scroll naar bovenzijde" id="scroll-top-link" aria-hidden="true" data-av_icon="" data-av_iconfont="entypo-fontello" class="avia_pop_class"><span class="avia_hidden_link_text">Scroll naar bovenzijde</span></a>
versus
<a href="#top" title="Scroll naar bovenzijde" id="scroll-top-link" aria-hidden="true" data-av_icon="" data-av_iconfont="entypo-fontello" class="avia_pop_class"><span class="avia_hidden_link_text">Scroll naar bovenzijde</span></a>Why doesn’t the data-av_icon in the last element have a value?
well without seeing any info about your websites it is hard to say.
Maybe it is that little fix for websites with same content either because of redirectiing links or prefered website (with or without www.)
if you have a htaccess file on your root directory (this is an invisible file without ending: .htaccess) you can edit it.
Download this file from your root via ftp (f.e. filezilla – maybe you have to set your Server Menu to “list hidden data”)
rename the downloaded file to : htaccess.txt
edit it by adding the following :<FilesMatch "\.(ttf|otf|woff)$"> <IfModule mod_headers.c> Header set Access-Control-Allow-Origin "*" </IfModule> </FilesMatch>save the file and rename it back in filezilla to: .htaccess and upload that file to your root (overwrite existing one)
Hi,
Please send us a temporary admin login so that we can have a closer look. You can post the details in the Private Content section of your reply.
Best regards,
RikardHi!
Please try de-activating all active plugins and try re-updating the theme via FTP and overwrite all files – http://kriesi.at/documentation/enfold/updating-your-theme-files/
Regards,
YigitHello,
The re-update did not work.
I have tried to find the solution by debugging Enfold and I think I found the problem.In font-manager.class.php.try_decode_icon($icon) the $icon has a value at entrance of the method.
But after calling json_decode the $icon is empty/null.I do not know if this is a problem of the running php version (5.2). I found a lot of problems with the method (in 5.2).
I will ask my provider if they can upgrade to a newer version.
In the meanwhile, do you perhaps have a solution for the problem?Regards, Tinie
Hey!
it’s working fine for thousands of customers and I can’t reproduce the issue on my end neither. So I think it might be caused by some server settings.
Please completely delete all theme files via FTP before uploading a fresh copy from your themeforest account.
Cheers!
AndyHi Andy,
The problem was caused by php version 5.2 and a property I could not change.
My provider upgraded me to version 5.6 this weekend and the problem is gone.Regards, Tinie
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