Viewing 9 posts - 1 through 9 (of 9 total)
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  • February 2, 2016 at 1:37 am #576139
    Bradleyecain

    I have several galleries on my page that I would like to add and change photos on, but it no longer lets me. I press the add button and nothing happens. I have read that I need to uninstall all my plugins, but I will have to redo all my forms and payment pages. How can I fix this?

    February 2, 2016 at 2:02 am #576142
    Elliott

    Hi Bradleyecain!

    Make sure your using the latest version of Enfold, 3.4.7. It could be a plugin so I would try deactivating all of your plugins to see what happens. If you just deactivate them instead of uninstalling them then your content should still be ok but I would contact the plugin authors to be sure.

    Cheers!
    Elliott

    February 3, 2016 at 5:24 pm #577186
    Bradleyecain

    I have the latest version, and nothing changes when I deactivate the plugins. Is there way to debug the problem? Or am I just out of luck with this plugin if its what is causing the issue? I will find another plugin if I need to, I just want to try all other options before I delete it and start over.

    February 4, 2016 at 8:27 am #577629
    Rikard

    Hi,

    Thanks for the details but we will need a URL as well to be able to log in.

    Best regards,
    Rikard

    February 4, 2016 at 4:49 pm #577851
    Bradleyecain

    My mistake

    February 5, 2016 at 7:28 am #578313
    Bradleyecain

    Any progress on this? I need to launch my site in the next few days and I cannot without this working

    February 5, 2016 at 2:07 pm #578494
    Ismael

    Hi!

    Sorry for the delay. I was able to create a gallery on a test page. Is this happening on a particular page? This is the test page: http://www.suncountryfloors.com/scfnew/test/

    Cheers!
    Ismael

    February 5, 2016 at 4:27 pm #578564
    Bradleyecain

    Well now that I try it on my home computer it works, just not my work computer…Any reason why that might be happening? Problem with the browser or something you think? I’ll just bring my home computer to work today I guess. Thanks!

    February 8, 2016 at 5:53 am #579349
    Rikard

    Hi,

    It’s most likely due to caching if it works on one and not the other, please try to flush your browser cache and restart it to see if that helps.

    Best regards,
    Rikard

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