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Viewing 13 posts - 1 through 13 (of 13 total)
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  • January 21, 2016 at 3:40 am #569111
    dcarlsondesign

    Autorespond Text
    Enter a message that will be sent to the users email address once he has submitted the form.
    I have filled out this form…but do not get a message as the submitter when I fill out the form
    I am receiving email messages that someone has downloaded the form
    I have configured this with the WP MAIL smpt plug-in and the test emails are delivered to me.
    Is the contact form calling the wrong email? Note from plugin author

    If other plugins you’re using are not coded to use the wp_mail() function but instead call PHP’s mail() function directly, they will bypass the settings of this plugin. Normally, you can edit the other plugins and simply replace the mail( calls with wp_mail( (just adding wp_ in front) and this will work. I’ve tested this on a couple of plugins and it works, but it may not work on all plugins.

    You can go to this page…http://www.carlsonmanagementconsulting.com/dev/services/venture-accelerator/
    scroll down to the Adventure Accelerator brochure…and try submitting to see if you get a message as the submitter
    Any suggestions?
    Thanks for your help.
    dcarlsondesign

    January 22, 2016 at 2:45 am #569698
    Josue

    Hi,

    Enfold form does use wp_mail. Can you please create us a WordPress administrator account? post it here as a private reply.

    Regards,
    Josue

    January 22, 2016 at 3:19 am #569721
    dcarlsondesign

    Hi Josue,

    Thanks for your response.
    The email is sending to me…but not to the submitter.
    Hope you can help.
    Info is in the private area.

    January 22, 2016 at 10:44 am #569889
    Josue

    Hi!

    I did some tests and indeed the autoresponder mail is not firing off, got the normal message but afterwards i’m getting this mail delivery failure message (which means that the provided SMTP access doesn’t have permissions to use the server or is not valid):

     SMTP error from remote mail server after end of data:
    550 5.7.1 [BFD] Sender prohibited by SPF

    I honestly don’t know what could be the culprit here as both the main message and the autoresponder use essentially the same code (you can check it in /framework/php/class-form-generator.php, 895-920).

    I’d suggest trying out with a third-party form plugin to see if the issue occurs there too (if it doesn’t i can help you stylize to match the Enfold’s appearance):
    https://wordpress.org/plugins/contact-form-7/

    Cheers!
    Josue

    January 22, 2016 at 6:07 pm #570257
    dcarlsondesign

    Hi Josue,

    Is this an issue that the my web hosting would deal with? Or is it a code issue since part of the email function works?

    If I need to switch to a Form Plug-In…Is Gravity Forms a good choice as well? Or do you feel there are fewer issues with Contact For 7?

    Will Gravity Forms work within your Content areas and with your Forms widget? Or do both Contact Form 7 and Gravity Forms use Short Codes that I would then have to figure out how to style?

    Thanks,
    dcarlsondesign

    January 22, 2016 at 8:34 pm #570311
    dcarlsondesign

    Hi Josue,

    I heard back from my web hosting service–

    It looks like the emails are getting sent with a FROM address as ” (Email address hidden if logged out) ” and that is causing the SPF error, please see here (private area):
    I thought I had the from field set at (Email address hidden if logged out)
    Is there an area where this is set? (other than my WP Mail SMTP plugin)?
    thanks,
    dcarlsondesign

    January 22, 2016 at 8:54 pm #570313
    Basilis

    Hey!

    That was for Josue testing, I guess.
    I have changed the address back to
    (Email address hidden if logged out)

    Thanks a lot

    Regards,
    Basilis

    January 22, 2016 at 9:28 pm #570340
    dcarlsondesign

    Where are you setting this?

    January 23, 2016 at 1:21 am #570392
    dcarlsondesign

    Hi Basilis and Josue,

    Is it possible for you to check your contact form and see if your Auto Response text is correct?
    I have not touched anything in your php … and yet the auto response message to the submitter does not work…
    Yet I receive a message that the form was submitted.
    My hosting provider tried as well and failed…with the message…
    You or your developer will need to fix your script to dispatch a message to the person signing up as well. Unfortunately we’re not PHP developers so we won’t be able to help you debug your script.

    More of his message in the private area.
    Thanks,
    dcarlsondesign

    January 23, 2016 at 3:23 am #570418
    dcarlsondesign

    Gravity Forms works.
    I think there is something wrong with the auto-responder in your contact form
    dcarlsondesign

    January 25, 2016 at 6:43 am #571110
    Rikard

    Hi,

    Could you try a plugin to force WordPress to use SMTP instead to see if that works? Example: https://wordpress.org/plugins/easy-wp-smtp/

    Thanks,
    Rikard

    January 26, 2016 at 2:40 am #571798
    dcarlsondesign

    Hi Rikard,

    thanks for your note back.
    Yes, I did have WP Mail SMTP plug-in in use while trying the form when the auto responder did not work.

    I added Gravity Forms and gravity forms worked.

    dcarlsondesign

    January 27, 2016 at 1:54 pm #572861
    Andy

    Hi!

    glad it’s working with Gravity Forms at least. Let us know in a new ticket if you have some more questions about the theme. We are happy to assist you.

    Regards,
    Andy

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