Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • January 19, 2016 at 10:02 am #567719
    judykellner

    I am using the masonry contact element to display the blogs on the home page. No problem with this part. But when I click on the featured image of one of the blogs I am taken to a page that has large featured images of the blog and says “read more” and goes nowhere…I can’t even get to the full blog post. I could use a little help in discovering what I have done wrong.

    To see this for yourself, here is my site: http://www.tigertale.net

    Thank you

    January 20, 2016 at 3:00 am #568309
    Elliott

    Hey Judy!

    That’s pretty weird, like it’s using a different template. Have you done customizations?

    Try completely deleting Enfold from your WordPress theme directory before downloading + uploading a fresh copy from themeforest. If your using a child theme then try activating just Enfold to see if it’s a problem in your child theme.

    Also be sure to deactivate all plugins while testing.

    Regards,
    Elliott

    January 20, 2016 at 4:21 pm #568716
    judykellner

    Site is a worse mess now.

    I turned off all plugin’s and that changed nothing. I deactivated the Enfold Child theme and activated the original theme. It was if none of the changes I made in the child theme were registered in the original one. So I deleted the child theme and deleted the original theme. I went to Themeforest and tried to download the All fFles and Documentation but that failed. So I downloaded the Installable WordPress Files Only and that was successful.

    I activated the new Enfold and the home page comes up as an Error-404 page. The admin page does load but all the customizations are gone.

    Now what? Please, please don’t tell me I have to start over?

    January 21, 2016 at 6:07 am #569165
    Rikard

    Hi,

    Please send us a temporary admin login so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Regards,
    Rikard

    January 21, 2016 at 9:21 am #569239
    judykellner

    I have created the temporary admin login and pasted it in the private content section.

    Thank you

    January 21, 2016 at 3:28 pm #569426
    Vinay

    Hey!

    Clicking on the blog post should goto the main article instead it looks like it linking to the blog with a different template. Some modifications to the theme or a corrupt file has caused this issue. Our developers have been notified of this issue please give us more time while we work on this ticket and get back to you.

    We may also need your FTP details and permission to re-install any theme files over FTP.

    Best regards,
    Vinay

    January 22, 2016 at 5:44 am #569761
    judykellner

    Thank you for continuing to look into my theme’s hiccup. Hopefully this is the information you have requested. If you need more just ask.

    I give Enfold Support personnel my permission to re-install any theme files over my personal FTP account.
    Judy Kellner

    January 22, 2016 at 8:37 am #569809
    Vinay

    Hi!

    Thank you for the info and your kind permission.
    We are working on this issue and update the results on this ticket soon.

    Please download a fresh copy of enfold theme files from themeforest and upload to your FTP and provide me the folder location you have uploaded it to so we can troubleshoot further.

    Best regards,
    Vinay

    • This reply was modified 8 years, 11 months ago by Vinay.
    January 24, 2016 at 10:04 am #570727
    judykellner

    I hope this is right. I am not to familiar with cPanel’s. You have my web hosting info already.

    I uploaded a new copy of Enfold from Themeforest using the file manager. It is under the
    public html
    wpcontent
    themes
    Enfold

    Good luck!

    January 26, 2016 at 8:56 am #571956
    Ismael

    Hey!

    I checked the plugins panel and the WordPress Reset plugin is installed which will remove all content including the theme options. I’m afraid that you will have to ask your hosting provider to restore the site from a backup if its available, hopefully.

    Best regards,
    Ismael

  • Author
    Posts
Viewing 10 posts - 1 through 10 (of 10 total)
  • You must be logged in to reply to this topic.