Viewing 21 posts - 1 through 21 (of 21 total)
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  • January 19, 2016 at 3:15 am #567526
    simagald

    Hello,

    We have a challenge creating a masonry layout with redirection option. We are using Masonry Gallery feature in Enfold theme.
    The problem that we have is seeing spare white space that is displayed on the sides of the image in the masonry. We want to see only chosen images without white spaces on the sides of the image. You can see a specific example here: http://pingar.com/homepage2/ .

    Regards,
    Simona

    January 20, 2016 at 6:16 am #568388
    Ismael

    Hey simagald!

    Thank you for using Enfold

    Did you set the Masonry > “Gap between elements” settings to “No Gap”?

    UPDATE: It is set to 1px gap. Please try the “no gap” option.

    Regards,
    Ismael

    January 20, 2016 at 11:15 pm #568941
    simagald

    Hi Ismael,

    Yes we did. The gap disappears between the images as it is supposed to, but the space between the gap an image doesn’t.

    Regards,

    January 20, 2016 at 11:28 pm #568948
    Yigit

    Hi!

    It seems like it is still set to 1px. Please flush cache and refresh your page a few times. If that too does not help, please add following code to Quick CSS in Enfold theme options under General Styling tab

    .av-1px-gap.av-flex-size .av-masonry-entry .av-inner-masonry {
    margin: 0 !important;
}

    Best regards,
    Yigit

    January 22, 2016 at 4:11 am #569752
    simagald

    Hi Yigit,

    Unfortunately, it didn’t solve the problem. How can I attach the print screens to this chat?

    Regards,
    Simona

    January 22, 2016 at 8:40 am #569812
    Basilis

    Hey!

    Here what I do see
    http://awesomescreenshot.com/0b45kkau2b

    from your web site

    Cheers!
    Basilis

    January 25, 2016 at 6:13 am #571099
    simagald

    Hello guys,

    This is what we are seeing: http://awesomescreenshot.com/0aa5kqfl36 .

    Regards,
    Simona

    January 26, 2016 at 2:15 pm #572096
    Yigit

    Hey!

    Please add following code to Quick CSS in Enfold theme options under General Styling tab

    .av-masonry-image-container img {
    width: 100%;
}

    Regards,
    Yigit

    January 28, 2016 at 3:32 am #573438
    simagald

    Hi Yigit,

    We have an URGENT problem. I have updated general styling and homepage, but half an hour later all the changes were deleted and the website was reset to the default mode, without any links, CSS settings, google tracking code or even logo. I have contacted our server provider and he replied “It appears there is a fatal error happening which may be the culprit of things not displaying correctly: www/wp-content/themes/enfold/index.php . If that is addressed, it may correct the styling issues. If not, you’ll need to restore to the latest backup and it doesn’t appear there was one made around the time of the updates.”

    Please help me a asap.

    Regards,

    January 28, 2016 at 11:26 am #573624
    Josue

    Hello!

    That’s strange, unfortunately from our side we can’t really do much but advice, if you (or your server provider) have a stable backup i’d suggest to restore it first and then check what was the actual ‘fatal error’ in the logs.

    Regards,
    Josue

    January 28, 2016 at 11:30 am #573629
    simagald

    Hi Josue,

    This is information that I got from our server provider

    “As for the fatal error, on line 9 of the theme’s index. It appears that my paste didn’t have the full error. Apologies.
    PHP Fatal error: Call to undefined function get_header() in /www/wp-content/themes/enfold/index.php on line 9
    It doesn’t appear to consistently being logged but errors like these can lead to odd behavior across a site.”

    Regards,
    Simona

    January 28, 2016 at 11:38 am #573635
    Josue

    Hm, do you have the timestamp of that log? did it happen exactly at the moment the website went down? i’m unsure if that’s the real culprit of the issue because those type of error are quite common, normally generated by search engine robots who crawl all accesible URLs in your site, in this case they loaded the theme files directly (index.php), as it wasn’t on a WP environment, get_header was not available, hence the error.

    Regards,
    Josue

    February 15, 2016 at 6:29 am #583112
    simagald

    Hello,

    Thanks everybody. Everything seems to be working fine.

    I need the last piece of advice. In our homepage of http://www.pingar.com we use a video as a background. The problem is when the screen is shrunk in width, there is an additional space added above and below the video. It messes up the design. How can we fix it?

    the second challenge is the upload time. The video takes quite bit of time to load. Until it is loaded, the black background it displayed. Is there any way we can improve the upload time or change the background color that is shown before the video starts palying?

    Regards,
    Simona

    February 15, 2016 at 8:31 am #583181
    Josue

    Hi,

    Can you please create us a WordPress administrator account? post it here as a private reply.

    Regards,
    Josue

    February 15, 2016 at 11:39 pm #583822
    simagald

    Hello Josue,

    Please fine the credentials posted in the private content section.

    Regards,
    Simona

    February 17, 2016 at 1:57 pm #584712
    Josue

    Hey!

    Check it now, you needed to set 10:9 as the aspect ratio.

    Best regards,
    Josue

    February 17, 2016 at 10:29 pm #584989
    simagald

    Hey Master of Websites :)

    Thank you very much! Video looks great! Is there something we can do about the loading time? Currently, it takes ~4 seconds for the video to play. Is there a way to decrease the upload time?

    Regards,
    Simona

    February 18, 2016 at 2:18 am #585058
    Josue

    Hm, that didn’t occur when i checked the site, perhaps it has something to do with your current speed, have you tried it on another network?

    Best regards,
    Josue

    February 18, 2016 at 2:18 am #585059
    Josue

    Hm, that didn’t occur when i checked the site, perhaps it has something to do with your current speed, have you tried it on another network?

    Best regards,
    Josue

    February 18, 2016 at 2:23 am #585067
    simagald

    Hi Josue,

    I tested it on two additional networks, but I had the same results. Both networks had great connection.

    Regards,
    Simona

    February 18, 2016 at 3:50 pm #585450
    Josue

    Hello,

    Have you tried disabling all third-party plugins to see if it gets fixed?

    Regards,
    Josue

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