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  • #565080

    Hello,

    I am having issues with the Layerslider in the admin.
    1. Preview is not working when I edit a slider. It does work if I create a brand new slider. But if I go in to edit that brand new slider again it does not work.
    2. When I go in to edit a new slider I’ve created the original styles are cleared. The content stays, some of the transitions and styles stay, but most of them are removed so I need to re enter all the styling again. And then I can’t see my edits because the preview is not working.

    I’ve manually re-installed the latest version of Enfold, I have deactivated all my third party plugins, installed jQuery updater. I am at a loss why it is not working!

    Thanks,

    #565107

    Hi jofaber!

    Please include login information and we’ll take a look.

    Best regards,
    Elliott

    #568023

    Oh of course – here you go.

    #568190

    Hey!

    I have tried the password and seems not to be working can you please reset for us?

    Cheers!
    Basilis

    #568193

    Of course –

    #568430

    Hi,

    You are getting a 404 not found error on this file: http://www.faberconstruction.com/wp-content/themes/enfold/config-layerslider/LayerSlider/static/%20codemirror/lib/codemirror.js?ver=5.6.2

    You could try to overwrite the theme files with a fresh copy from your Themeforest account via FTP to see if that helps: http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Thanks,
    Rikard

    #568845

    I have overwritten the theme files with fresh ones and still no luck. I found the error, there is that space after /static/ codemirror/etc, so fixed that in the scripts.php file, but am still having the same results as before.

    #570000

    Hi!

    we notified Kriesi about this issue already. Let’s hope he can find a fix for it soon. Thanks for being patient. If we can provide you some css code in Quick CSS field as a temporary workaround please let us know.

    Cheers!
    Andy

    #572271

    Ok thanks Andy – fingers crossed they find a fix! :)

    #573469

    Hi,

    Thanks for your patience, hopefully there will be a fix available asap.

    Regards,
    Rikard

    #573491

    I experience the same issue. I can´t edit the sliders and i don´t see the preview. Thanks for any help!

    #574286

    Hi,

    We’re working on a fix and one will be out asap.

    Regards,
    Rikard

    #578366

    Hi,
    i don´t want to push but do you maybe have a quick solution for that? I can´t modify my layersliders anymore, is there some quci css or anything similar i could do until you the next update fixes this error?
    Thanks for any help

    #578645

    Hello guys,

    here I am getting this same error. Do you have a timeframe to solve this?

    #580615

    @dondela
    Show us a link with the elements in question and tell/show us exactly which result you want to achieve. Then we can try to provide you some CSS code for Quick CSS field as a workaround.


    @felipepavao

    No we don’t.

    Cheers!
    Andy

    #580642

    So, what do you suggest to tell to my clients? Waiting for Enfolds news and just it?

    #581125

    There is a message in the layerslider admin that there is a new version 5.6.3. Does this update solve the problem maybe? I have version 5.6.2. installled.

    #582887

    Hi!


    @jofaber
    : Sorry for the delay. I’m trying to login to the site but the login credentials above are not working. Please check.


    @dondela
    : The layer slider is included in the theme by default. We always include the latest version once it is deem stable.


    @felipepavao
    : We are very for the inconvenience that this issue may have caused you. If possible, please create another thread with the login credentials then we’ll check the issue there. Make sure that you have the latest version of the theme.

    Cheers!
    Ismael

    #583140

    Hey!

    Please refer to this link for a possible fix: https://kriesi.at/support/topic/layerslider-not-working-5/#post-583136

    Cheers!
    Ismael

    #583666

    Ok, I’ve updated the login, please try below.

    #585204

    Hi!


    @jofaber
    : The problem is that you don’t have the latest version of WP. Please upgrade to version 4.4.2.

    Best regards,
    Ismael

    #587350

    I’m pretty sure I was running the latest version of WordPress. I’ve reinstalled the latest version again, and still encountering the same problem.

    #588845

    Hi!

    I created a test slider and the changes are being saved. http://www.faberconstruction.com/wp-admin/admin.php?page=layerslider&action=edit&id=12

    Please remove browser cache or hard refresh the page. Note that the preview is working on the test page and I edited it more than once.

    Regards,
    Ismael

    #591025

    Hi Ismael,

    Argh, I’m going to go batty!
    I’ve done all of the above but still getting the exact same problem. Preview not working and changes not being saved under Styles – Padding, Fonts, Background, etc, and in Transitions as well under Delay for example.

    I am getting these javascript errors – could that by my issue and how would I fix??
    Uncaught TypeError: Cannot read property ‘width’ of null ls-admin-slider-builder.js?ver=5.6.2:2210
    Uncaught TypeError: Cannot read property ‘length’ of null load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,jquery-ui-core,utils,plupload&ver=4.4.2:2

    Starting to feel like a dimwit, lol, but I know everything is updated, my cache has been cleared and page refreshed a million times.

    #592011

    Hey!

    I checked the test slider again and the preview is not working anymore. I get the same errors listed above. Please get a fresh copy of the WordPress files then override the existing installation.

    Regards,
    Ismael

    #592295

    I’ve done a fresh install of WordPress 4.4.2, and the latest Enfold theme again, but still no change. :(

    #594213

    Hi!

    Are you sure that you didn’t do any modifications to the theme? Please post the FTP details here. We would like to debug the issue.

    Best regards,
    Ismael

    #594502

    I’m very sure! I’ve created a child theme so I didn’t touch any of the original theme files for that reason :)
    Anyway here are the FTP details.
    Thanks for looking into this!

    #597812

    Hi!

    are we allowed to deactivate all your plugins for testing purposes? As we already said above: We are aware of issues with layerslider and Kriesi is going to release the new Enfold version (v3.5) soon. Thanks for being patient.

    Cheers!
    Andy

    #597879

    Yes you may!

Viewing 30 posts - 1 through 30 (of 35 total)
  • The topic ‘Layerslider – Preview not working and problems when edit and save’ is closed to new replies.