Viewing 4 posts - 1 through 4 (of 4 total)
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  • January 13, 2016 at 12:25 pm #564588
    jruizmatrix

    Hello enfold-team,

    We have a problem with Enfold and some accordions. A strange effect appears when we do click. Try to follow these next steps and you will see it …

    1. Go to the website (attached as private content)
    2. Click on the accordion “INDUSTRIAL PC”
    3. Scroll down until the accordion “ELECTROMECHANICAL EQ & PRINTERS”
    4. Click on it

    When you click (step 4) website goes too down, in fact all accordions desappear. The view when you click on step-4 should keep to the same level of accordion “ELECTROMECHANICAL EQ & PRINTERS”, if not … anyuser will lose on the web.

    Thanks.

    January 13, 2016 at 1:25 pm #564656
    Andy

    Hi jruizmatrix!

    You are using an old version of the theme, so please upgrade to Enfold 3.4.7 and let us know if you still need help afterwards.

    Best regards,
    Andy

    January 14, 2016 at 12:09 pm #565336
    jruizmatrix

    Hi Andy, I have already upgraded to the version that you say but it doesn’t work. Can you check on the website BETA attached. Thanks. Any idea?

    January 17, 2016 at 12:23 am #566647
    Vinay

    Hi!

    A few possible reasons this is happening.

    1. There could be a conflict in javascript used by any of the plugins to fix this you can disable all plugins and check for the issue be enabling one by one.

    2. The linked ID of the according is wrong.

    Please try both of the options and let us know if it don’t work we need admin login info in a private message with permission to disable all plugins.

    Cheers!
    Vinay

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