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Viewing 17 posts - 1 through 17 (of 17 total)
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  • December 30, 2015 at 1:36 pm #558424
    saivrindavms

    Hello there,

    All Icons in social box at right top, back to top button, down arrow in between two boxes in homepage — > No icons are showing up. Was using w3 total cache, removed it completely. Unlinked Cloudflare. Still Icons doesnt show up. Uninstalled All in One WP Security Plugin as well.

    Updates the theme to latest version, manually replaced the Fonts folder in template builder config folder by downloading files from Themeforest and replacing via FTP, Still dint work.

    tried solution you mentioned in http://kriesi.at/documentation/enfold/enable-cors/ Still it doenst work.

    Kindly help out.

    December 30, 2015 at 4:30 pm #558461
    Yigit

    Hi saivrindavms!

    Please refer to this post – http://kriesi.at/documentation/enfold/enable-cors/

    Regards,
    Yigit

    December 30, 2015 at 5:09 pm #558490
    saivrindavms

    @Yigit , i think u dint read my message full, I have already tried that and its not working.

    We are using NginX reverse proxy, will that be causing any issues?

    Same theme on same server, same config – working fine here : http://saianandam.nl/

    only saivrnda.org is having issue.

    pls help out.

    January 2, 2016 at 7:38 am #558846
    Rikard

    Hi,

    You are getting a bunch of 503 and 403 errors on that page, I’m not sure why but you should check the file permissions for the files in question. Your hosting provider could likely give you better answers why you are getting those errors than we can.

    Best regards,
    Rikard

    January 7, 2016 at 2:54 pm #561262
    maryhellensegatta

    I get same issue. No icon fonts display not even in tha editor. I have updated theme version via FTP) and i followed istructions here: http://kriesi.at/documentation/enfold/enable-cors/
    and cloudflare is disabled but did not work as you can see. WordPress installation is in the subfolder but thanks to htaccess file it appears as it was in the root folder This issue occurs in suddenly in december Any advice? Thanks

    • This reply was modified 8 years, 10 months ago by maryhellensegatta. Reason: added more details
    January 8, 2016 at 5:02 am #561811
    Rikard

    Hi @maryhellensegatta,

    You are getting some errors on the page as well but I’m not sure why, I’ve asked the rest of the team to have a look as well. Please bare with us for a while more.

    Thanks,
    Rikard

    January 8, 2016 at 12:25 pm #561906
    Andy

    Hey!

    update your WordPress version.

    There might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account: http://kriesi.at/documentation/enfold/install-enfold-over-ftp/

    Try to deactivate all plugins, to check if one is causing this issue and let us know about your results. Are we allowed to deactivate all your plugins temporarily by ourselves as well for testing purposes?

    Best regards,
    Andy

    January 8, 2016 at 2:13 pm #561963
    maryhellensegatta

    @Rikard, i fixed that error: it occured because i updated a plugin (a backup plugin) that required an upgraded php version; @Andy, i updated all plugins and deactivated, i uploaded once again files of the latest version of enfold theme. But issue is still there. Latest thing i have to tried is wordpress update, but i have to wait because some plugins are not yet compatible with the latest version of WordPress. So thanks a lot for now. See soon.

    January 9, 2016 at 6:31 am #562320
    Rikard

    Hi @maryhellensegatta,

    I’m not sure if you fixed you problems or not? Please let us know if you should need any more help on the topic.

    Thanks,
    Rikard

    January 10, 2016 at 6:51 pm #562770
    maryhellensegatta

    Not fixed yet. I have to try to update wordpress version but i’m waiting for some plugin updates (now not compatible with next wordpress version).

    January 11, 2016 at 7:37 am #562941
    Rikard

    Hi,

    Ok I see, we’ll keep the thread open for you in case you should have any more problems after updating.

    Thanks,
    Rikard

    January 29, 2016 at 11:43 pm #574830
    maryhellensegatta

    @Rikard hi, i just updated wordpress to version 4.4.1 but problem is still there. Any ideas? Thanks.

    February 1, 2016 at 6:45 am #575569
    Rikard

    Hi,

    It looks like you are loading the icon file from a different installation which is in yourdomain/new/? It seems that is why it’s being blocked by the browser. Errors on your page in private.

    Best regards,
    Rikard

    February 1, 2016 at 12:15 pm #575695
    maryhellensegatta

    Yes, WordPress installation is in “new” folder but everything worked fine until end of december 2015. What i have to do to fix the issue? Thanks

    February 2, 2016 at 6:17 am #576252
    Rikard

    Hi,

    I’m not sure, you might have to move it. What’s the reason for installing it in a subfolder? Please send us admin login details so that we can have a closer look. Have in mind that the original poster will see your details so you might want to start a new thread.

    Regards,
    Rikard

    February 2, 2016 at 11:14 am #576359
    maryhellensegatta

    Everything worked fine until end of december also with wordpress installed in a subfolder. I will start a new thread with access details. Thanks.

    February 2, 2016 at 11:25 am #576367
    maryhellensegatta

    Thread started with this topic title: Fontello icons font missed.

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