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Hello,
Problems:
1. After update the standard email form doesn’t sent an auto reply to the customer. We do get an email..
2. Gravity forms doesn’t email to us and now auto reply ot customer when a new ons has entert
3. Title text standard form doesn’t show. Only a wordpress text.I’ve tried the email string and plugin youve provided but this doesn’t help
please help
Hey!
Please use local email addresses. The current email address, “B (Email address hidden if logged out) ” should be replace with “B (Email address hidden if logged out) “. Or ask your hosting provider if it’s possible to use the remote email address (“B (Email address hidden if logged out) “).
Regards,
IsmaelHello Ismael,
I dont understand what you mean.
1. We have you used this email for years and only stopped working after the update.
2. B (Email address hidden if logged out) is a non existing emailadress
3. “Or ask your hosting provider if it’s possible to use the remote email address (“B (Email address hidden if logged out) “)” I am hosting my own website! I don’t understand what you mean by this. As I tolt you everything was working correctly before you’ve updated the theme.
4. You didn’t answer my 3dr question. On this page (http://www.sportcitybowling.nl/arrangementen/ ) you see the text „ WordPress bericht ingevoegd” This is/was not entert in the contact form. It should say “Stuur een mail voor meer informatie”. This problem also started after the update
All the problem started after de update and I haven’t downloaded any new plugins.
Please take a closer look at it
Regards,
Hi!
Please update to the latest version and let us know if that solves the issue.
Thanks a lot for your patience and Happy Xmas.
Best regards,
BasilisHello Basilis,
As you can read in my info I’ve update to the last version thats when the problem started.
Hi!
3. “Or ask your hosting provider if it’s possible to use the remote email address (“B (Email address hidden if logged out) “)” I am hosting my own website! I don’t understand what you mean by this. As I tolt you everything was working correctly before you’ve updated the theme.
3.) One possible reason why a php mail is not working is because remote email addresses have been blocked by the server so using an email address with the domain name should fix the issue. I’m not sure if this is going to work but please try to create a new email called ” (Email address hidden if logged out) ” then hard refresh the contact page before testing the contact form.
If it doesn’t work, try to use this plugin: http://wordpress.org/extend/plugins/wp-mail-smtp/
4.) I’m not sure why it automatically adds that title. Did you modify any theme files? Please try to disable the gravity form plugin.
Best regards,
IsmaelHello,
One question. Why did all these isseus start when you did the update?
4.) I did noting els then update the theme in the usual way.
Hey!
there might be some corrupted files, maybe something went wrong when updating your files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account: http://kriesi.at/documentation/enfold/install-enfold-over-ftp/
Regards,
Andy
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