Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • December 16, 2015 at 2:05 pm #553662
    volmering

    hey there,

    i did not find a solution. i got 2 woocommerce installation running with enfold. both working perfect but….

    in one is an editor in the product-categorie-description and in the other one not. and i cant see what the difference. mabe u can see it and help :-)
    login for both sites below

    December 16, 2015 at 3:16 pm #553722
    Andy

    Hey volmering!

    deactivate all plugins, to check if one is causing this. Maybe there are some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account: http://kriesi.at/documentation/enfold/install-enfold-over-ftp/

    Regards,
    Andy

    January 6, 2016 at 7:51 pm #560728
    volmering

    hey andy,
    i did everything u told me. but no effect

    before i forget: happy new year :-)

    January 6, 2016 at 9:45 pm #560774
    Basilis

    Hi!

    Happy new year!
    The issue seems to exist, but not been an issue of enfold, to be honest with you.
    What version of WooCommerce are you using?
    Do you have any product description at any tab, ot cloned those between them?

    Cheers!
    Basilis

    January 7, 2016 at 7:42 am #561033
    volmering

    hey basilis,

    Version 2.4.12

    thx for your help but i found it. it was the yoast plugin in the first installation wich add the wysiwyg editor to the cat description.

    unfortunally this point shows me, that no one really read my first posting.

    is there since dec 15 a problem with the support? the enfold support was one of the best.

    well anyway, fixed it.

    • This reply was modified 8 years, 10 months ago by volmering.
    January 7, 2016 at 9:53 am #561079
    Rikard

    Hi,

    We’re human too, humans make mistakes sometimes. Glad you fixed the problem though and sorry to hear that you are not happy with our support.

    Regards,
    Rikard

    January 7, 2016 at 10:04 am #561084
    volmering

    hey rikard, dont get me wrong. im still happy with the support and enfold. i wouldnt buy that numerbs of licenses if not :-)

    i just noticed, that since december something changed :-)

    January 7, 2016 at 2:03 pm #561205
    Rikard

    Hi,

    Ok, maybe you just caught us at a bad time, december was very hectic for us. There was a major WordPress release and Kriesi released a lot of changes to the theme as well. We were basically flooded and a bit stressed out, hopefully you will get better help in the future. Thanks for your support :-)

    Regards,
    Rikard

    January 7, 2016 at 2:14 pm #561217
    volmering

    no problem :-)

    have a nice day

    can be closed

  • Author
    Posts
Viewing 9 posts - 1 through 9 (of 9 total)
  • The topic ‘Editor Product category description’ is closed to new replies.