-
Posts
-
I have a client on their own internal network that is having trouble viewing a YouTube background video in a color section. They are really only having this problem in IE11, but can view the video on Chrome. I have attempted to host the video within the Gallery, using that file path as well. They are still having issues. I am thinking this is an issue with their internal system/network as we cannot replicate the problem in our IE11 VM or any browser. We can see it in all testing environments.
They do say that they can view the video in IE11 when the embedded output link is edited in the inspector to exclude the portion “&html5=1”. They can also view YouTube from their internal network, so I know that domain blocking isn’t the problem.
There may be an export option within YouTube, but I couldn’t find a setting for it. This request is a bit of a long-shot and the more I research, the more I think it may be on their end – but I need to be sure. Are there settings within the theme that allow me to exclude the “&html5=1” bit of the embedded YouTube code?
Thanks in advance! This theme is near-perfect so far (with the exception of sometimes missing gallery image thumbnails). We love it.
Hi psstudiosinc!
I think youtube would set that automatically but you can try adding it to the end of the URL you use. You can also try just clicking on the “share / embed” link on the youtube video and copy the code it gives you to use and then paste that inside a codeblock to see what happens.
Best regards,
ElliottThanks for your response, Elliot!
I have tried both adding the “&html5=1” to the end of the share string in the Color Block’s provided field and using the iframe from YouTube in a code block. Neither accomplished what I was hoping for, but again, I can’t ask for much more since it works in every browser – everywhere other than their internal network IE11.
I can probably just style the iframe to be a background video, much like your theme does, and position the text absolutely on top of the video, I was just hoping to avoid it. I believe it is an issue with permissions in their network, so I will continue to advocate that they find a solution.
Thanks very much!
Hi!
Great! Please update us once you found a fix. We’ll be very much interested in the solution. :)
Cheers!
IsmaelWe never found a fix, unfortunately. It was the client’s system, after all. We’re switching to a slider approach. Thanks, guys!
- You must be logged in to reply to this topic.