Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • December 10, 2015 at 3:03 am #550102
    miara13

    Hi,
    I read all the post here about this issue “internal Server Error 500” but didn’t manage to solve the problem.
    Can you please help find a solution?
    I can’t even open the backend and the front end of my website since yesterday.
    Thanks in advance,
    Miara

    December 10, 2015 at 5:40 pm #550581
    Yigit

    Hey miara13!

    Please try to increase the allocated memory to 128M: http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP
    You can contact your service provider and they can do it for you.

    If that does not help, please create a temporary admin login and FTP access and post it here privately so we can look into it.

    Cheers!
    Yigit

    December 10, 2015 at 7:05 pm #550630
    miara13

    Thanks for your answer.The service provider increased the memory but it doesn’t work yet.
    So I created a temporary admin login and FTP access.
    Hope you can find a solution.
    Best,
    Miara

    December 10, 2015 at 7:28 pm #550646
    Yigit

    Hey!

    I am able to connect to your server via FTP but it shows up empty. Can you please make sure to provide access to root of your WordPress installation?

    Regards,
    Yigit

    December 11, 2015 at 6:14 pm #551219
    miara13

    Hi Yigit,
    Thanks for your answer.
    I am struggling to give you access via ftp as I am new to this.
    Can’t you just acces via the service provider? and change from there for the access to ftp.
    Miara

    December 16, 2015 at 4:10 am #553433
    Ismael

    Hey!

    Did you ask your hosting provider about this? What did you do prior to the issue?

    Best regards,
    Ismael

    December 16, 2015 at 4:31 am #553440
    miara13

    Hi,
    I was about to write a new access I just received today.

    Thanks for your message.

    Miara

    December 17, 2015 at 3:04 pm #554415
    miara13

    Hi,

    Please let me know if the code I gave you worked.
    Hope you can help fix this problem.

    Best,
    Miara

    December 19, 2015 at 4:48 am #555341
    Ismael

    Hi!

    It seems to be a plugin issue. I renamed the wp-content > plugins folder to something else and the site started to work again.

    Cheers!
    Ismael

    December 22, 2015 at 5:49 pm #556647
    miara13

    Thanks for your support!
    Cheers,
    Miara

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Viewing 10 posts - 1 through 10 (of 10 total)
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