Viewing 10 posts - 1 through 10 (of 10 total)
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  • November 30, 2015 at 2:39 pm #544503
    wccom

    Hello Support Team
    I have my site almost done and started testing the forms and none of them are sending (I have about 4 forms on my site). The following are the steps i have taken to troubleshoot.
    *Installed WP-Mail-SMTP – I can successfully send test email from within the plugin
    *Tried sending to 2 different email addresses and no success
    *Installed Contact form 7 and no successful emails went out
    *Ran lost password function and email successfully comes into my mailbox

    But none of my forms will send me an email. I appreciate any help you guys can give us. We have a soft launch of the site tomorrow but without forms we cannot do it.

    thanks in advance
    carlos

    November 30, 2015 at 5:33 pm #544647
    Elliott

    Hi Carlos!

    I sent you a test email. Have you contacted your hosting provider yet? They may require you to use SMTP. You can set it up with the WP SMTP mail plugin.

    Please read over this, http://kriesi.at/documentation/enfold/my-contact-form-is-not-sending-emails/.

    Best regards,
    Elliott

    • This reply was modified 9 years, 3 months ago by Elliott.
    November 30, 2015 at 8:09 pm #544776
    wccom

    I am using SMTP on the website. I am using the plugin called WP-Mail-SMTP and I can successfully send test emails from the plugin. We are also using wordfence and that plugin successfully sends emails as well.

    Look forward to your reply.

    Carlos

    November 30, 2015 at 10:05 pm #544828
    Elliott

    Hey!

    Did you receive the test email? Have you contacted your hosting provider yet? You can send us a WordPress login and we can take a look around but it would be best to contact your hosting provider as it’s usually a problem with the server.

    Regards,
    Elliott

    November 30, 2015 at 10:15 pm #544836
    wccom

    I understand but why are the other plugins on my site able to send emails successfully

    December 3, 2015 at 11:09 pm #546734
    Andy

    Hey!

    that’s about an issue between WordPress standard email function and your server. Somehow your server restricts to receive WordPress’ emails. Other plugins are aware of this issue and that’s why providing a solution for it.

    Regards,
    Andy

    December 4, 2015 at 3:02 am #546790
    wccom

    I do not understand the last post by Andy. I am in real need of help here. if i have to pay for your help i will
    I just really need your help in getting this issue resolved.

    December 4, 2015 at 7:11 pm #547220
    Elliott

    Hey!

    Login is not working for me. Please check.

    Did you contact your hosting provider yet? What did they say?

    Turn on WordPress debugging, https://codex.wordpress.org/Debugging_in_WordPress, and check your server error logs for any useful information.

    Cheers!
    Elliott

    December 5, 2015 at 3:11 am #547323
    wccom

    I am using a 3rd party mail server vs my own mail server and it is working. Therefore the problem was on my end. The weird part is that certain parts of the website worked with my mail server and other parts didn’t. I believe in simplicity and i found it.

    thanks for your help anyways
    Carrlos

    December 5, 2015 at 9:58 am #547404
    Rikard

    Hi,

    I’m assuming you got the problem fixed but I wanted to double check?

    Thanks,
    Rikard

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