Opened ticket 5 days ago and still no reply.

Hi, I opened a ticket with the folowing questions 5 days ago, but still no reply:

Hi, my host is Hostgator. I installed Enfold and then imported your ‘Enfold shop’ demo – WooCommerce was installed before that. I have not done any changes or settings to the template or anything else, and appart from WooCommerce I have not installed other plugins, apart from the default few ones that were there. Here are the problems I am experiencing. 1) When I try to add a new product, if for some reason I have to switch from the ‘Default Editor’ to the ‘Advanced Editor’ ( to insert some elements on the page, for example), and ‘Publish’ the product (or ‘Update’ any changes), while in the ‘Advanced Editor’, the product is not displayed as it should be on the product page. It is displayed in another page having nothing in common with the normal product page – just the product description is shown, no image, no add to cart button… If on the other hand the same product is saved while in the ‘Default Editor’, the product is shown on the product page as it should be (with image, add to cart button and so on…)…All this, is very strange indeed. 2) Another strange behaviour is that, when switching between the ‘Default’ and ‘Advanced Editor’ to make edits, the product description (if typed directly in the text area, while in the ‘Default Editor’) is wiped out/deleted and needs to be re-entered. 3) When adding products, without inserting the ‘Related Products’ plugin addition in a product page, for whatever reason in one product’s page ‘Related Products’ will be shown and on another they will not be shown – randomly, as I am not doing anything to show, or not to show the ‘Related products’ . And the interesting thing is that, there is no difference in the product page settings – for example, while in ‘advanced editor’ mode, the ‘Related Products’ plugin addition cannot be seen in the product edit page of the product they are showing up ( how can be removed, f want to do so). 4) if the product image in the product page is clicked (the image magnifier) the image in the pop up window does not have the ‘close’ button in the upper right corner – the only way the image window can be closed is by clicking anywhere outside the image…a bit confusing for visitors. I would be grateful if you have a look at this yourself. Here is the link to the site (the shop page) http://kingdomofdresses.co.uk/blog/shop/ …I have created three test products (‘New product’ , ‘Test Product’ and ‘Third product’)… I am providing you with the log-in details to have a look at all this issues…are they bugs, or this is how the things are done, especially with the editors (for example, to add or edit product, no matter what I do, I need to always switch to the ‘Default editor’ to confirm changes…does not make sense, but…) The site is in a testing mode so, feel free to do whatever is necessary. Kind regards, Alexandre