Viewing 23 posts - 1 through 23 (of 23 total)
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  • #541896

    hi there,

    in my contact form i have two recipients comma seperated. if autoresponder is on, the user who filled the form gets as submitter name “WordPress” and as Mailadress a mix out of the two recipients. is this a known bug?

    #542000

    Hi volmering!
    That is not a bug, that is how email is working.
    When a reply is set, both ppl get the reply.

    Please do let us know if we can do anything else, related to out theme to gelp you out.

    Best regards,
    Basilis

    #542013

    hey basilis, i know that both get the answer. mabe i explained it wrong!
    the one who used the contactform get a mail from the autoresponder with wrong senderdetails!!!

    try it

    #543580

    Hey!

    Try adding this at the very end of your theme / child theme functions.php file:

    add_filter('avf_form_autoresponder_from', 'avia_change_autoresponder_from', 10, 3);
    function avia_change_autoresponder_from($from, $new_post, $form_params){
    $from = "wordpress@YOUR_SITE_URL.com";
    return $from;
    }

    Cheers!
    Josue

    #543918

    goog mornin josue,

    thx for the code. but now the user get no mail.

    in the following image u see the bug, what the user gets normal when 2 mails are the reciptients comma-seperated

    #543934

    Hey!

    In the code, you need to change YOUR_SITE_URL.com by your actual site URL.

    Best regards,
    Josue

    #543940

    ok, sorry. changed it. im too stupid :-)

    but its the same like on the image

    #544059

    Hey!

    Can you enable theme editing in functions.php – http://screencast.com/t/5tj2X3ToBquZ? i’d like to do some tests with the code.

    Cheers!
    Josue

    #544159

    is set. thx for your help

    #544233

    Hi,

    Can you please hand me a temporary FTP / SFTP account? post it here as a private reply.

    Regards,
    Josue

    #545001

    sure, bottom

    #550647

    hi josue,

    any news in this case?

    #560727

    hey there,

    @first: happy new year :-)

    2. unusually long for a support ticket in here :-)
    any news?

    #562609

    Hey!

    Sorry for the late reply. We are experiencing an unusually high ticket volume.

    I have sent you a test email from the website contact form which is here

    
    
    

    I tested your contact form with my gmail email and the sender gets the email that you enter in the contact form widget.

    Regards,
    Vinay

    #562687

    hey vinay, i talked about two recipients (comma seperated)

    • This reply was modified 8 years, 10 months ago by volmering.
    #563687

    Hey!

    I tried with my yahoo and gmail and it worked fine

    While I was testing your contact form I think the password is changed? I’m unable to change my emails back to yours on the contact form.
    If you are not getting email with you use a email that is on your domain name please check with your hosting company.

    Regards,
    Vinay

    #563718

    i filled the contact form. u should get two mails:
    one @ (Email address hidden if logged out)
    and
    one @ (Email address hidden if logged out)

    bur i dont get one
    i used (Email address hidden if logged out) as sender adress
    and its not my hosting company

    Test 2
    Again 2 Mails to your 2 accounts.

    No Mail to my sender adress. this time (Email address hidden if logged out)

    http://www.volmering-design.de/test2_mail.jpg

    logindata below

    #564235

    Hey!

    Yes i got both the emails on yahoo and gmail. No Problem.

    Name: Ramon Volmering 
    E-Mail:  (Email address hidden if logged out)  
    Betreff: Test 
    
    Nachricht: testmail

    Please add your email address in place of my email address and it should work fine. Try with email that is on gmail or yahoo then also check spam folder.

    If you are facing issue with an email address that is on your own domain name example (Email address hidden if logged out) please contact your website hosting company.

    Cheers!
    Vinay

    #564240

    you are kidding me or? mabe my english is to bad or iam to stupid.

    again:

    we are talking about 3 mail-adresses!!!!!!!!!

    two mail adresses (recipients comma seperated) set in the backend.
    one mail adress (autorespondeder) filled out by the person who use the contactformular on the website.

    if two recipients are set (comma seperated) – autoresponder does not work.

    #564655

    No Sir, I’m no kidding.

    I did test it with my yahoo and gmail account. Both at the same time comma separated in Pages > contact form test > contact form exactly where you have put both your email address now. I did get an auto responder email but it took some time liek 3 to 4 hours later i think. It completely depends on your hosting server how they manage their outgoing emails.

    When i receive the email in my inbox by default i get the sender email. so yes 3 email address in total!

    I still suggest to you to check with gmail or yahoo emails’s as (Email address hidden if logged out) emails name server may not have been set properly or the nameserver is blocked due to spamming.

    also did you check your spam folder?

    Best regards,
    Vinay

    #564843

    when i test one recipient and one sender it works. and my hoster has nothing to do with it. its all inkl.. never had a problem with it. and in spam there is nothing.

    can be closed.

    #566041

    Hey!

    Please do not get me wrong we recommend all customers to check spam as most of the time the mail server delivers your emails in the spam folder.

    I understand this could be frustration as you are unable to get emails when you use multiple e-mails. I only recommended to use yahoo and gmail address in the backend where you put your client’s email for testing purpose only as i was able to receive emails and it will help you isolate the issue if it is an issue with (Email address hidden if logged out) as enfold theme does not send out email’s and it is handled by the contact form 7. You can also try contacting the plugin author for a solution as they know their plugins best.

    Regards,
    Vinay

    #606353

    Hey @volmering!

    Just letting you know that this was indeed a bug and it’s has been fixed in the latest version of the theme. Sorry for the fuss.

    Regards,
    Josue

Viewing 23 posts - 1 through 23 (of 23 total)
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