Viewing 3 posts - 1 through 3 (of 3 total)
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  • November 22, 2015 at 9:59 pm #540439
    depietrijojo3

    Hello there,

    Since a few days (since I’ve updated to Enfold 3.4.2) I’m not receiving some clients emails. I know it since I have a conversion tracking via analytics so that any contact from redirects to a thank you page.

    I’ve already checked http://kriesi.at/documentation/enfold/my-contact-form-is-not-sending-emails/. 1,2,3 are Ok. Regading 4 unfortunately I cannot use CF7 since everything is configured via Enfold’s contact forms.

    I’ve tried 5. yesterday with Mandrill SMTP but its API would time out the server response.

    The weird thing is that the user gets redirected to a thank you page but mails do not come in.
    Please let me know asap. I’m posting a link in private content.

    Regards,
    JD

    November 22, 2015 at 10:00 pm #540440
    depietrijojo3

    Ps. to clarify the forms are working at times. Not always.

    Regards,

    JD

    November 24, 2015 at 5:26 pm #541801
    Elliott

    Hi!

    I sent you a test email. Have you contacted your hosting provider about this yet?

    Regards,
    Elliott

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